Collections Specialist (B2B)

The Intersect Group; Livonia (MI); Remote; USD 27,552 - 31,684; Full time

Job summary

A leading recruitment firm is seeking an experienced B2B Collections Specialist in Livonia, MI. The role involves executing complex collections across various business profiles and requires strong organizational skills. With 2+ years in B2B collections, candidates must adapt to each customer's needs while managing detailed documentation. The position requires onsite training at first and continues remotely after. Ideal for someone with a flexible approach and a robust background in collections.

Qualifications

• 2+ years of experience with B2B collections, ideally with varied customer profiles.
• Ability to pivot approaches effectively, based on each customer's situation.
• Strong organizational skills for managing and gathering client documentation.

Responsibilities

• Execute B2B collections across diverse client profiles with varying requirements.
• Manage lien waivers, track government fund disbursements, and handle specialized documentation.
• Understand and adapt to each customer’s billing and documentation needs.

Skills

B2B collections experience

Organizational skills

Customer communication techniques

Job description

Setting: 1-2 week(s) onsite training then work is Remote

Pay: $20 - $23/hour

We are seeking an experienced B2B Collections Specialist local to Michigan with a robust background in commercial collections. This role is far from standard collections work; it involves handling a wide range of business-to-business collections across multiple waste streams, requiring flexibility and adaptability in approach.

Responsibilities:

• Execute B2B collections across diverse client profiles with varying requirements.
• Manage lien waivers, track government fund disbursements, and handle specialized documentation.
• Understand and adapt to each customer’s billing and documentation needs.
• Build and maintain detailed customer profiles, ensuring all supporting documentation is accurate and complete.
• Communicate with clients using tailored approaches based on audience and situation.

Requirements:

• Must be able to commute to Livonia, MI
• 2+ years of experience with B2B collections, ideally with varied customer profiles
• Ability to pivot approaches effectively, based on each customer's situation
• Strong organizational skills for managing and gathering client documentation

Ideals: