Legal Collections Group Manager, Operations

Midland Credit Management; Troy (MI); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Monthly incentives/annual bonus

Training and development (MCM Academy)

Volunteer time off

Paid time off & holidays

Job summary

Encore Capital Group in Michigan (Midland Credit Management) seeks a Group Manager Operations to lead specialist teams, handle escalations, and shape process strategies. You will supervise employees, ensure accuracy, and collaborate with internal and external customers, including partners, to drive performance.

The role emphasizes people leadership, MS Office expertise, and strong communication. A Bachelor’s in business is preferred; a high school diploma is acceptable with relevant experience.

Qualifications

• Minimum 1–3 years in a people management role.
• Strong MS Office proficiency and relationship management skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee day-to-day operations and management of specialist teams.
• Manage escalations and inquiries, supervise staff and ensure quality output.
• Develop programs and processes; drive performance with cross-functional partners.

Skills

People management

MS Office

Program/relationship management

Communication skills

Education

High School Diploma

Bachelor's degree in Business or related field

Tools

MS Excel

Job description

Encore Capital Group in Michigan (Midland Credit Management) seeks a Group Manager Operations to lead specialist teams, handle escalations, and shape process strategies. You will supervise employees, ensure accuracy, and collaborate with internal and external customers, including partners, to drive performance.

The role emphasizes people leadership, MS Office expertise, and strong communication. A Bachelor’s in business is preferred; a high school diploma is acceptable with relevant experience.