Project Administrator

IICRC; Evans (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

SERVPRO of Augusta is seeking a Project Administrator to support fire and water damage restoration projects. You will handle job files, prepare preliminary estimates, and coordinate daily activities while delivering excellent customer service.

This full-time role emphasizes communication, organization, and ownership in a fast-paced team environment. 40 hours per week, with overtime as needed; compensation ranges from $16.00 to $22.00 per hour.

Qualifications

• 2+ years of administrative or office-related experience.
• Experience writing estimates, handling job file processes, and quality assurance is a plus.
• Experience in a service-industry environment is a plus.
• Excellent written and verbal communication, courteous professional tone at all times.
• Strong customer service skills and ability to stay calm under pressure.
• Highly organized with strong attention to detail.
• Self-motivated, goal-oriented, and able to multi-task in a fast-paced office.
• Proficiency in Microsoft Office; ability to learn new software including Xactimate and proprietary systems.
• Background check clearance according to applicable law.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file Work in Progress.
• Ensure client requirements are followed and validated.
• Create preliminary estimates.
• Coordinate daily job files and perform backups.
• Maintain internal and external communications.
• Prepare job file reports and finalize documentation for audit.
• Complete job file audit and close-out processes.
• Assist other departments as needed.

Skills

Administrative experience

Phone skills

Microsoft Office

Xactimate

Customer service

Multitasking

Attention to detail

Education

HS Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join SERVPRO® of Augusta as a new Project Administrator . In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then
you may be our perfect
hero!

As a valued SERVPRO® of Augusta employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file Work in Progress
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m.

Compensation: $16.00 - $22.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.