Collections Specialist - Shape Financial Wellness & Solutions

Dev; Tempe (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Volunteer time off

Job summary

OneMain Financial is looking for a Collections Specialist to engage with customers, arranging repayment plans and settlements while guiding them through available products and services. The role emphasizes respectful communication across digital channels and requires compliance with FDCPA and state laws.

The ideal candidate will handle inbound and outbound contact, work within a consultative framework, and strive to meet personal and team targets in a supportive, inclusive environment.

Qualifications

• High School Diploma or GED.
• Sales, customer service or collections experience in retail, call center, or B2B environments preferred.
• Active listening and communication.
• Skilled at achieving and exceeding goals.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Help customers with all financial servicing needs through inbound and outbound contact.
• Negotiate with customers to resolve account matters.
• Maintain and note all appropriate information and documentation on customer and account status.
• Investigate, research, and track consumer information using online skip-tracing tools.
• Work with the team to meet personal and team targets.

Skills

Active listening

Communication skills

Goal achievement

Team player

Fast-paced environment

Education

High School Diploma or GED

Tools

Skip-tracing tools

Job description

OneMain Financial is looking for a Collections Specialist to engage with customers, arranging repayment plans and settlements while guiding them through available products and services. The role emphasizes respectful communication across digital channels and requires compliance with FDCPA and state laws.

The ideal candidate will handle inbound and outbound contact, work within a consultative framework, and strive to meet personal and team targets in a supportive, inclusive environment.