Collection Specialist: Drive Payments & Credit Health

Waste Pro USA Inc.; Kenner (LA); On-site; USD 28,000 - 39,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Collection Specialist in Kenner, LA to monitor accounts and conduct in-house collection efforts, preventing delinquencies. You will handle past-due communications, perform credit evaluations, process payments, and support sales with credit terms.

The role requires solid financial skills, proficiency with Microsoft Office, and strong communication abilities. This on-site position emphasizes organization and collaboration with offsite collections partners.

Qualifications

• Associates degree or equivalent and at least 2 years in credit and collections.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient PC skills; Excel, Outlook and Word proficiency.
• Excellent written and verbal communication skills.
• Knowledge of Fair Credit Reporting Act.
• Waste industry experience preferred.

Responsibilities

• Initiates calls and/or emails with past-due customers to arrange collection or correct errors.
• Aim for 30–40 calls per day to keep accounts on track and follow up on promise to pay.
• Follow up via calls and email; fax or mail invoices as required.
• Make outbound collection calls to customers at risk of service interruption due to non-payment.
• Perform credit evaluations for new or renewal business.
• Process credit card payments and resolve questions on accounts.
• Assist sales by setting credit limits and terms.
• Run daily aging and credit reports.
• Coordinate with offsite collections specialist on collection strategies.
• Provide backup for customer service and AR clerk as needed.

Education

Associates Degree or its equivalent and a minimum of 2 years of experience in the credit and collections field.

Tools

Excel

Outlook

Word

Microsoft Office

Job description

Waste Pro USA Inc. is seeking a Collection Specialist in Kenner, LA to monitor accounts and conduct in-house collection efforts, preventing delinquencies. You will handle past-due communications, perform credit evaluations, process payments, and support sales with credit terms.

The role requires solid financial skills, proficiency with Microsoft Office, and strong communication abilities. This on-site position emphasizes organization and collaboration with offsite collections partners.