Collections & Credit Specialist: Drive Cash Flow

Waste Pro USA; Kenner (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Waste Pro USA is seeking a Collection Specialist to prevent delinquencies by monitoring customer accounts and conducting in-house collection efforts. The role involves making a high volume of calls, resolving billing issues, and ensuring timely payments to keep services active.

The position supports accounts receivable activities, including credit evaluations, processing payments, and coordinating with the sales team on credit terms.

Qualifications

• Monitors accounts to prevent delinquencies.
• Performs in-house collection efforts and follows up on past-due accounts.
• Initiates 30–40 calls per day to collect payments and resolve billing issues.
• Produces and reviews aging, credit hold, and credit balance reports.

Responsibilities

• Initiates telephone/email contact with past-due accounts to collect or adjust errors.
• Make outbound collection calls to prevent service interruptions due to non-payment.
• Process credit card payments and resolve account questions or issues.
• Assist the sales team with account setup by setting credit limits and terms.
• Run daily aging and credit-related reports and update account notes.

Job description

Waste Pro USA is seeking a Collection Specialist to prevent delinquencies by monitoring customer accounts and conducting in-house collection efforts. The role involves making a high volume of calls, resolving billing issues, and ensuring timely payments to keep services active.

The position supports accounts receivable activities, including credit evaluations, processing payments, and coordinating with the sales team on credit terms.