Collections Specialist

Mohela; United States; Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Bonus Incentive Eligible

Full Benefits Package

Generous Paid-Time-Off

Zusammenfassung

Mohela in the United States is seeking a Private Credit Collector to help customers by phone and written notices. The role focuses on recovering delinquent accounts, establishing payment plans, and ensuring compliance with regulations.

This is a fully remote position with training starting November 2, 2026 and interviews via Microsoft Teams in ET. You will work standard EST hours with bonus eligibility and a full benefits package.

Qualifikationen

• Minimum 1 year in customer service, call center, sales, or collections; college degree may substitute.
• Ability to attend mandatory training during first 3 weeks; cannot take time off.
• Experience working with debtors and meeting daily production targets.

Aufgaben

• Contact debtors by phone and written notices to obtain repayment or set up payment plans.
• Perform skip tracing and ensure compliance with client standards and regulations.
• Communicate clearly, document interactions, and meet deadlines.

Kenntnisse

Communication

Active listening

Negotiation

Organizational

Problem solving

Time management

Ausbildung

High School Diploma or GED

Tools

Navient portfolio

Telephony system

Jobbeschreibung

Are you passionate about helping others? If so, we want you on our team!

Private Credit is looking for team members who will provide exceptional service and support to our customers.

• Fully remote position
• Interviews will be conducted via Microsoft Teams (video) in Eastern Time Zone.
• Paid Training Start Date: 11/2/2026

What You’ll Do

As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Essential Job Functions

• Communicate with debtors in regards to the repayment of their delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain continuing education, training in industry career development.
• Other duties assigned by management.

Position Details

• Position Type: Remote (Work hours provided in Eastern Standard Time Zone.)
• Start Date: Monday, November 2, 2026
• Compensation: $16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-Off
• Training Schedule:
  • Monday - Friday, 8AM-5PM EST
• Work Schedule:
  • Monday - Friday, 3 days per week 8:00 AM - 5:00 PM ET; 2 days per week 12:00 PM - 9:00 PM ET
  • One Friday 12:00 PM - 9:00 PM ET Shift required per month.
  • Saturday hours may be required as necessary for business needs.

Office And Technology Requirements

MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:

• Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
• Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFI, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you.)
• Private workspace or home office free from distractions

Minimum Requirements

• High School Diploma, GED, or equivalent
• Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
• Demonstrated stable work history
• Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated.
• Ability to meet all office and technology requirements
• Basic keyboarding skills and PC experience in a windows environment

+

• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player

Preferred Qualifications

• Experience with the Navient portfolio and telephony system