Collections Specialist

Aleron; Village of Depew (NY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Acara Solutions is hiring a Collections Specialist in Depew, NY. The role focuses on helping members bring loans current through compassionate outreach, clear guidance, and collaboration with internal teams to improve financial health.

The position offers in-office work with progression to hybrid after 9–12 months based on performance. Candidates should have 3+ years in customer service and familiarity with banking software and Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• Experience with banking software and office applications preferred.

Responsibilities

• Make a large volume of outbound calls and emails to members.
• Develop repayment plans and coordinate payments.
• Facilitate loan modifications, deferments, or restructurings.
• Maintain accurate documentation of member interactions and intents.
• Explain loan terms, rates, and payment expectations clearly to members.
• Protect confidentiality and adhere to all client policies and compliance standards.

Skills

Customer service

Banking software

Microsoft Office

Education

High School Diploma or GED

Tools

Banking software systems

Microsoft Office

Job description

Job Title

Collections Specialist

Location

Depew, NY

Employment Type

Direct Placement

Industry

Banking

Compensation

$22.00 /hr.

Schedule

M-F 9:00AM-5:00PM In-Office - transitioning to hybrid after 9-12 months based on performance and business needs

About the Opportunity

• The Collections Specialist is responsible for assisting members in bringing loans and accounts current during times of financial difficulty.
• This role emphasizes using compassion and collaboration along with industry knowledge and products to help members navigate into a better position of financial health, while holding them accountable to their commitments.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• The MSS role revolves around communication with members, including a large volume of outbound calls and emails, and documentation of members' circumstances and stated intent.
• MSSs utilize a variety of tools to develop repayment plans, including scheduling and processing payments; facilitating loan modifications, deferments, or restructurings; and connecting members to appropriate resources.
• These communications play a pivotal role in maintaining the delinquency ratio of the client and helping our members avoid escalated collection actions.
• The MSS role goes beyond a simple collection approach to delinquent accounts and focuses on building a relationship of trust and respect with our membership towards a mutually beneficial solution. This is not a commission-based position.
• Achieve connection and service in 75% of reviewed calls.
• Accurately process transactions for loan payments and transfers.
• Manage workflow of daily promise sheet, active modification log, and third-party contact efforts.
• Actively engage in client culture through participation in group meetings, trainings, and volunteer events throughout the year.
• Maintain confidentiality and adhere to all client policies, procedures, and compliance standards.
• Represent the Good Neighbor Experience by building trust, educating members, and fostering long-term relationships in service without judgment.
• Understand and clearly explain loan terms, conditions, rates, and payment expectations to members.
• Make collaborative decisions with the solutions manager for advanced strategies for member accounts.

Job Requirements

What You'll Bring

• High School Diploma or GED.
• 3+ years of customer service experience.

What Sets You Apart

• Be extremely independent, disciplined, & resourceful.
• Possess a talent for finding a creative plan for our members.
• An open communicator and humble collaborator.
• Willing to extend radical empathy in your relationships.
• Ability to navigate a large volume of outbound calls and remain organized when navigating between different streams of incoming member responses.
• Proficiency with standard banking software systems, Microsoft Office, and office equipment.
• Ability to maintain confidentiality and exercise sound judgment in all member and staff interactions.
• Commitment to providing exceptional member service and supporting the client mission and values.
• Utilize provided resources to assist in moving quickly between tasks without compromising accuracy.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Equal Opportunity Statement

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Legal Authorization

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.