Collection Specialist

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Winter Haven (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SouthState Bank in Winter Haven, FL is seeking a Collection Specialist to manage delinquent accounts and develop repayment plans. The role requires prior banking or collections experience and strong organizational skills, with professional communication and data handling.

Responsibilities include notifying customers by mail/phone/email, assessing payment issues, and documenting progress in the collection system.

Qualifications

• Associate degree or equivalent experience preferred.
• Minimum of two years collections or banking experience.
• Strong organizational, communication, and computer skills.

Responsibilities

• Locate and notify customers of delinquent accounts by mail, telephone, and email.
• Determine reasons for overdue payments and review loan terms.
• Advise on actions and develop repayment strategies.
• Record financial status and collection efforts in the loan system.
• Process payments, transfers, and wires on the same day.
• Prepare documents for recourse actions when needed.
• Ensure compliance with Code of Conduct and bank policies.

Skills

Persistence

Self-motivation

Organization

Communication skills

Analytical thinking

Education

Associates degree or equivalent

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Fiserv Collection System

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Performs duties necessary to collect past due accounts to maintain acceptable delinquency rations. Counsel's delinquent customers and helps establish repayment schedules. Follows the policy and procedures set forth by the bank exercising competency, courtesy, and highest level of professionalism.

ESSENTIAL FUNCTIONS

It is the responsibility of the Collection Specialist to take ownership of all tasks and challenges that they encounter in the operation of the assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Locate and notify customers of delinquent accounts by mail, telephone, and email. Determine reasons for overdue payments and review loan documentation for terms and default requirements. Advise customers of necessary actions and develop strategies for repayment. Record information regarding financial status of customer and all collection efforts into the Fiserv Collection System. Process loan payments, phone transfers and wires the same day as received. Prepare required documents for recourse action as a result of no attempts on the customer’s behalf to rectify the debt. (Foreclosure, repossession, Charge off, etc.) Responsible for sending appropriate notices to customers as directed within the policy and procedures. Compliance with the banks Code of Conduct, Ethics, and other operating policies and procedures.

COMPETENCIES

Persistent, self-assured and goal driven. Self-starter who is organized and capable of maintaining accurate records. Must be capable of communicating effectively while consistently representing the bank with the highest degree of professionalism. Knowledge of economic and accounting principles and practices, the ability to compile, code, categorize and calculate data. Strong communication skills. Microsoft Word, Excel, Outlook, Fiserv.

Qualifications, Education, and Certification Requirements

• Education: Associates degree and/or equivalent experience preferred. Minimum of a high school diploma or equivalent experience.
• Experience: Minimum of two (2) years collections or banking.
• Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

TRAINING REQUIREMENTS/CLASSES

Successful completion of probationary period. Required annual compliance training.

PHYSICAL DEMANDS

Must be able to lift up to 25 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position works in hybrid status. When working in the office, a cooled and heated facility with access to a break room and rest room is provided for breaks during the work day. When working from home, a secure home office environment that is free from background noise and distractions is required. Also having a reliable private internet connection that is not supplied by use of cellular data (hot spot) is needed. Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to attend meetings as needed.

Work Location

1101 First Street South Winter Haven, Florida 33880

Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.