Collections Specialist 2

Hancock Whitney Corp.; Gulfport (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

Hancock Whitney Corp. is seeking a Collections Specialist 2 to serve as the primary contact for delinquent accounts, aiming to secure payments or arrange workable repayment plans following our approved processes.

The role emphasizes compliance with FDCPA and accurate documentation within our Debt Manager system. Candidates should have at least a high school diploma and two years of collections experience, with strong analytical, communication, and negotiation skills to interact professionally

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of collections experience required.
• Analytical and problem solving skills and attention to detail.
• Communications skills with demonstrated ability to interact in a positive and professional manner with internal and external audiences.
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

Responsibilities

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients to collect payment or review terms of credit contract.
• Resolves delinquent accounts by collecting the full amount due or establishing a solid plan with the borrower to bring the loan current.
• Negotiate settlements within department guidelines and processes.
• Maintain and document Debt Manager collection system with accurate updates.

Skills

Communication skills

Negotiation

Analytical thinking

Empathy

Detail-oriented

Education

High School Diploma

Job description

JOB FUNCTION / SUMMARY:

The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements from clients with delinquent accounts based on our approved processes and procedures guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client. Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current. Discuss financial status and determines reason for non-payment. Refers clients to other areas of Consumer Credit Risk, when appropriate. Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). Maintain and document Debt Manager collection system with an accurate update to all activities and communications. Completes necessary administrative duties as assigned. Negotiate settlements within department guidelines and processes.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High School Diploma or equivalent.

Minimum of two years of collections experience required.

Analytical and problem solving skills and attention to detail.

Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.

Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to travel if required to perform the essential job functions.

Ability to work under stress and meet deadlines.

Ability to operate related equipment to perform the essential job functions.

Ability to read and interpret a document if required to perform the essential job functions.

Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility.

A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.

Let our legacy lead to your future.

Learn more at hancockwhitney.com/ourstory