Collection Specialist

SouthState Bank, N.A.; Winter Haven (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SouthState Bank, N.A. in Winter Haven, FL is seeking a Collection Specialist to manage delinquent accounts and establish repayment plans.

You will notify customers, assess payment options, and document all collection activity using the Fiserv system. The role requires 2+ years in collections or banking, and strong organizational and communication skills.

Qualifications

• Associate degree or equivalent experience preferred.
• Minimum of two years collections or banking experience.
• Strong organizational, communication, and computer skills.

Responsibilities

• Locate and notify customers of delinquent accounts by mail, telephone, and email.
• Determine reasons for overdue payments and review loan documentation for terms and default requirements.
• Advise customers of necessary actions and develop strategies for repayment.
• Record information regarding financial status of customer and all collection efforts into the Fiserv Collection System.
• Process loan payments, phone transfers and wires the same day as received.
• Prepare required documents for recourse action (Foreclosure, repossession, Charge off, etc.).
• Send appropriate notices to customers as directed within policy and procedures.
• Ensure compliance with the bank's Code of Conduct, Ethics, and other policies.

Skills

Communication

Organization

Data entry

Record keeping

Education

Associate degree or equivalent

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Fiserv

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Performs duties necessary to collect past due accounts to maintain acceptable delinquency rations. Counsel's delinquent customers and helps establish repayment schedules. Follows the policy and procedures set forth by the bank exercising competency, courtesy, and highest level of professionalism.

ESSENTIAL FUNCTIONS

It is the responsibility of the Collection Specialist to take ownership of all tasks and challenges that they encounter in the operation of the assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Locate and notify customers of delinquent accounts by mail, telephone, and email.
• Determine reasons for overdue payments and review loan documentation for terms and default requirements.
• Advise customers of necessary actions and develop strategies for repayment.
• Record information regarding financial status of customer and all collection efforts into the Fiserv Collection System.
• Process loan payments, phone transfers and wires the same day as received.
• Prepare required documents for recourse action as a result of no attempts on the customer's behalf to rectify the debt. (Foreclosure, repossession, Charge off, etc.)
• Responsible for sending appropriate notices to customers as directed within the policy and procedures.
• Compliance with the banks Code of Conduct, Ethics, and other operating policies and procedures.

COMPETENCIES

• Persistent, self-assured and goal driven. Self-starter who is organized and capable of maintaining accurate records.
• Must be capable of communicating effectively while consistently representing the bank with the highest degree of professionalism.
• Knowledge of economic and accounting principles and practices, the ability to compile, code, categorize and calculate data. Strong communication skills. Microsoft Word, Excel, Outlook, Fiserv.

Qualifications, Education, and Certification Requirements

• Education: Associates degree and/or equivalent experience preferred. Minimum of a high school diploma or equivalent experience.
• Experience: Minimum of two (2) years collections or banking.
• Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

TRAINING REQUIREMENTS/CLASSES

• Successful completion of probationary period. Required annual compliance training.

PHYSICAL DEMANDS

• Must be able to lift up to 25 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position works in hybrid status. When working in the office, a cooled and heated facility with access to a break room and rest room is provided for breaks during the work day. When working from home, a secure home office environment that is free from background noise and distractions is required. Also having a reliable private internet connection that is not supplied by use of cellular data (hot spot) is needed. Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to attend meetings as needed.

Work Location: 1101 First Street South Winter Haven, Florida 33880

Equal Opportunity Employer, including disabled/veterans.