Collection Specialist

Kids for the Future; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonuses

Top Performer rewards

Job summary

F.H. Cann seeks a debt collection representative in Buffalo, NY. The role offers base pay of $16.00–$18.00 per hour with additional bonus opportunities and a focus on compliant customer interactions.

You will contact customers to recover delinquencies, perform skip tracing, document activities, and meet performance targets in a fast-paced environment. Strong negotiation and organization are essential. Ideal candidates have a high school diploma, bilingual in Spanish a plus, and the ability to

Qualifications

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.
• Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
• Attendance and punctuality are a must.

Responsibilities

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Skills

Negotiation skills

Customer service

Persuasion

Organization

Adaptability

Multi-tasking

Attendance

Education

High school diploma or equivalent

Tools

Internet Explorer

Microsoft Excel

Word

Outlook

Adobe Acrobat

Job description

• Base Pay $16.00 - $18.00 / Hour
• Other Compensation Bonus
• Job Category Collections, Call Center
• Relocation Expense Covered No
• Employee Type Non-Exempt - FT
• Required Degree High school
• Manage Others No

Description

FHC is a family-owned company that has been growing since 1999. We’re committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

Essential Functions

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Requirements

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.
• Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
• Attendance and punctuality are a must.

Preferred Experience, Education & Experience:

• Previous experience in Debt Collection Recoveries, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or billing preferred, but not required.
• Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
• High school diploma or equivalent.
• Bilingual in Spanish (spoken and written) is a plus!
• Federal and State contractor call/contact center along with Account Receivable Management

WFH Requirements:

• Remote Position: in select locations. Candidates must live in designated hiring area
• Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
• Private, quiet, and distraction free room/office space
• Adhere to Telecommute Policy in its entirety

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

This job description provides the basic requirements for this role and may include additional functions not listed.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

An Aff…

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you need accommodation as part of the employment process, please contact Human Resources at [e-mail] .

If you want to view the “Know Your Rights” poster, please choose your language:English Spanish

If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language:English Spanish

Summary

• Bonuses are uncapped, and paid out monthly

Monthly contests rewarding “Top Performers” with gift cards & prizes.