Bilingual Collection Specialist

ProCollect, Inc.; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Uncapped commission

Sign-on bonus

Base salary

Job summary

ProCollect, Inc. in Dallas, TX is seeking a goal-oriented Bilingual Collection Specialist to join our team.

You will perform collections on a portfolio of past-due accounts under supervision, contacting accounts by phone and maintaining detailed notes. The role demands strong negotiation and telephone skills, the ability to handle a high-volume workload (40 hours/week, rotating shifts), and a commitment to compliance and customer service.

Qualifications

• Excellent negotiation and telephone communication skills.
• Bilingual proficiency in English and Spanish is required.
• Ability to handle a fast-paced quota-driven environment and a 40-hour week with rotating shifts.

Responsibilities

• Contact past due accounts by phone.
• Manage 200-300 accounts per day.
• Maintain accurate collection notes on accounts.
• Operate a collections database in Windows.
• Communicate professionally with consumers.
• Complete other tasks as assigned.

Skills

Negotiation

Phone communication

Communication

Bilingual (English/Spanish)

Tools

Collections software

Job description

ProCollect is seeking goal-oriented and energetic Bilingual Collection Specialist to join our team in Dallas, TX. As a Bilingual Collection Specialist with ProCollect, you will perform collections on a specific portfolio of accounts that are past due under the general supervision of a Collections Supervisor.

Job Responsibilities

As a Bilingual Collections Representative with ProCollect, you will carefully adhere to policies, procedures and laws related to consumer collections.

Additional Responsibilities Of The Bilingual Collections Representative Include

• Contacting past due accounts via phone
• Working 200-300 accounts per day
• Maintaining accurate collection notes on past due accounts
• Operating a collections database in a Windows-based operating system
• Communicating professionally with consumers
• Completing other tasks as assigned

Job Requirements

As a Bilingual Collections Representative with ProCollect, you must possess excellent negotiation, telephone communication skills and an inner drive to succeed.

Additional Requirements For The Bilingual Collections Representative Include

• Ability to thrive in a fast-paced quota-driven work environment
• Ability to work a 40-hour per week, rotating shift between the following hours:

Monday - Thursday: 8:00am - 8:00pm

Friday: 8:00am - 6:00pm

Saturday: 8:00am - 3:00pm

Job Type: Full-time

Benefits

As a Collections Representative with ProCollect, you can expect compensation based on your performance. We offer a base salary, uncapped commission and a $4,000 sign-on bonus!

More About ProCollect

As one of the nation's premier debt collection agencies, our goal is to achieve the best possible collection returns for our clients while treating debtors with respect and understanding. Focused on superior staff training, state of the art technology, and the highest commitment to customer service to our clients, ProCollect has been earning the trust of our clients since 1995.