Collection Administrator

Academy Service Group; Hackensack (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical benefits

Job summary

Academy Service Group is seeking a Collections Administrator to ensure timely customer payments and resolve outstanding debts. The role involves monitoring accounts receivable, contacting customers about overdue payments, and documenting debts collected.

Office-based, with standard hours and in-office daily presence. Ideal candidates have 2-3 years in collections, strong organizational skills, confidentiality, and proficiency with Windows and MS Office to support billing and accounting

Qualifications

• 2-3 years in a collection knowledge.

Responsibilities

• Proactively monitor customer accounts to identify outstanding balances.
• Using a customer centric approach, take the necessary actions to encourage timely payments.
• Resolve all billing and customer credit issues by actively addressing any disputes, resolving outstanding issues, invoice research and investigation.

Skills

Customer service

Organizational skills

Confidentiality

Time management

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

The Collections Administrator is responsible for ensuring that all customer payments are made in a timely manner and resolving any outstanding debts. This position is responsible for monitoring accounts receivable to identify debts owed, contacting customers to notify them of overdue payments, and documenting debts collected. This position will assist in various collections, billing, and accounting activities as required while monitoring accounts, keeping accurate records, and maintaining positive relationships. The Collections Administrator should exhibit professionalism, financial literacy, and trustworthiness.

• Proactively monitor customer accounts to identify outstanding balances.
• Using a customer centric approach, take the necessary actions to encourage timely payments.
• Resolve all billing and customer credit issues by actively addressing any disputes, resolving outstanding issues, invoice research and investigation.

Experience

2-3 years in a collection knowledge

• Must have strong organizational and time management skills.
• High level of confidentiality.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Phone and email must be excellent skill set.

• Paid vacation, medical benefits.

Hours 9am - 5pm Monday - Friday /Working in the office daily