COLLECTIONS SUPERVISOR

Y. Hata & Co., Limited; Honolulu (HI); On-site; USD 59,000 - 78,000; Full time

Job summary

Y. Hata & Co., Limited in Honolulu, HI, seeks an experienced Credit and Collections Supervisor to manage reconciliation support for the collections team, ensure accurate customer accounts, and assist the Credit Manager.

This role is office-based with occasional evening/weekend coverage on a rotating basis. The ideal candidate has a bachelor’s degree in business administration or accounting and at least five years of credit/collections experience, including supervisory responsibilities in a

Qualifications

• Bachelor’s degree in business administration, accounting, or related field.
• Minimum five years in credit and collections, preferably in distribution.
• Two years of supervisory experience is highly preferred.

Responsibilities

• Supervises staff, coaches, and provides feedback.
• Prepares Weekly Collection Reports for the team.
• Reconciles accounts receivable and resolves unapplied payments.
• Maintains professional interaction with customers, sales staff, peers, and management.
• Ensures timely posting and achievement of monthly collection goals.

Skills

Supervisory experience

Billing & collections

Account reconciliation

Customer communication

Education

Bachelor’s degree in business administration or accounting

Job description

Salary Range: $59,000 to $78,000

Work Schedule: Monday to Friday (8am - 5pm)

This position may require evening and weekend availability, including participation in Weekend Credit Hold coverage responsibilities on a rotating basis. This role will be exclusively in office.

Position Summary Description:

Manage and provide account reconciliation support to the Collections Team. This role ensures customer accounts are accurate and understood by the collections team and customers, facilitates the resolution of billing disputes and assists the Credit Manager as deemed necessary. Supervise Collectors and Payment Application Clerk. This role will be based exclusively in the office.

Essential Duties and Responsibilities:

• Supervises, directs, coaches, and provides feedback to staff.


• Prepares Weekly Collection Reports for the collection team.


• Performs frequent reconciliation of Accounts Receivables, resolving discrepancies, unmatched (unapplied) payments, or disputed balances.


• Maintains a professional approach in dealing with customers, sales staff, peers, and varying levels of management both inside and outside the company.


• Achieves monthly collection goals for customer accounts with effective collection calls, consistent coverage of entire assignments, and adherence to department policies and procedures.


• Facilitates resolution of billing disputes with Customer Service, Account Managers, and Management within tight constraints, keeping Management informed of the status of essential accounts.


• Understands the invoice process and contract terms and their impact on the overall business.


• Assists in developing and implementing potential process and system enhancements to create efficiencies.


• Ensures timely resolution of invalid deductions and short payments.


• Ensures timely and accurate payment posting within 24 hours of receipt. Balance daily cash receipt postings against the Daily Deposit Log and GL Account Report.


• Maintains confidentiality of company and customer information in both internal and external business dealings.


• Prepares documents and files for referral of accounts to outside collection agencies.


• Performs similar and related duties as required by the Manager.


• Assists the Manager in preparing Quarterly Bad Debt Reports.


• Assists in answering inbound calls and emails.


• Runs monthly customer statements.


• Assists the Manager in determining the creditworthiness of customers through credit investigations.


• Weekend Credit Hold coverage (rotation).

Qualifications:

• Bachelor’s degree in business administration, Accounting or related field.


• Minimum five years of credit and collections experience in the distribution industry preferred or minimum of three years of experience at the Senior Associate/Supervisor level in accounting or related field required.


• Two years of supervisory experience highly preferred.


• Strong understanding of billing and collection processes.