Skip Tracing and Collections Associate

Hyundai Capital America; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

401(k) with company match

Life and disability insurance

HSA contributions

Wellbeing resources

Career development

Job summary

Hyundai Capital America (HCA) is seeking a Skip Tracing Associate to support delinquent account resolution. You will research, verify, and update contact information, contact customers and authorized third parties, and assist with payment arrangements in a structured collections environment.

Volunteer to work with daily phone-based collection activity on past-due accounts, ensuring accurate documentation and compliance with policies.

Qualifications

• 2–3 years of skip tracing and collections experience.
• Experience with account management systems and databases is preferred.
• Knowledge of compliance-focused environments is a plus.

Responsibilities

• Research, verify, and update customer contact information using approved skip tracing tools.
• Contact customers and third parties to verify status and discuss payment arrangements.
• Document activity accurately and follow policies and procedures.

Skills

Skip tracing

Collections experience

Customer service

Attention to detail

Communication (verbal/written)

Time management

Education

High school diploma or GED

Tools

Account management systems

Customer databases

Skip tracing tools

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment.

How You Will Make An Impact

• Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts
• Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution. Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards
• Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.
• Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.
• Partner with internal teams, including collections, customer service, fraud team, and operations, to elevate account issues, clarify information, and support timely resolution.

Please note this position will work with daily phone-based collection activity on past-due accounts.

What You Will Bring To The Role

• 2–3 years of prior skip tracing and collections/collector experience.
• Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.
• Experience working in a regulated or compliance-focused environment preferred.
• High school graduate or GED equivalent
• Basic understanding of customer service, collections, account servicing, and/or back-office support processes.
• Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.
• Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
• Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
• Effective verbal and written communication skills for customer, third-party, and internal partner interactions.
• Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.
• Sound judgement in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX

Job

Collections

Job Type

Regular

Overtime Status

Non-exempt

Schedule

Full-time

Minimum Salary

$39,088.00

Maximum Salary

$58,632.00

Job Posting

Sep 18, 2026