Coffeehouse Shift Lead — Craft, Coach & Grow

Starbucks Corp.; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition coverage via Starbucks College

Paid vacation & sick time

Holiday pay

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart in a welcoming coffeehouse, ensuring quality beverages and smooth service during each shift.

This role emphasizes coaching teammates, maintaining safety, and delivering an exceptional guest experience while upholding store policies. Typical responsibilities include directing daily operations, training staff, and ensuring consistency in product quality and customer care.

Qualifications

• Six months of experience in a role involving regular customer interaction and fulfilling requests.
• Ability to delegate tasks to two or more employees and coach teammates.
• Flexible availability including early mornings, evenings, weekends, nights and holidays.
• Commitment to attendance, safety policies, and quality standards.

Responsibilities

• Lead shift operations with craft and heart to create a welcoming space for customers.
• Coach and motivate team members to ensure accurate beverage/food preparation and service.
• Uphold store policies, cash handling, safety, and security during every shift.
• Provide exceptional guest experience and maintain high standards of cleanliness and teamwork.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart in a welcoming coffeehouse, ensuring quality beverages and smooth service during each shift.

This role emphasizes coaching teammates, maintaining safety, and delivering an exceptional guest experience while upholding store policies. Typical responsibilities include directing daily operations, training staff, and ensuring consistency in product quality and customer care.