Coffeehouse Shift Lead — Craft, Coach & Community

Starbucks Corp.; Redmond (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid vacation

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a store shift with craft and heart, ensuring every guest experiences a warm, welcoming moment. You will guide team members to prepare beverages and food to standard recipes while upholding store policies and safety.

The role emphasizes coaching, delegation, and strong interpersonal skills to deliver exceptional customer service in a fast-paced retail environment.

Qualifications

• Regular/consistent attendance and punctuality, with or without accommodation.
• Available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Meet store policies and standards including quality beverages/food, cash handling, and safety.
• Six months of experience interacting with customers.
• Prepare and coach beverage/food preparation to standard recipes, including substitutions.
• At least six months of experience delegating tasks to two or more teammates.

Responsibilities

• Lead shift with craft and heart to create a welcoming space for the community.
• Ensure quality beverages and food and maintain store safety and security.
• Coach and delegate tasks to team members to run efficient shifts.

Skills

Direct the work

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a store shift with craft and heart, ensuring every guest experiences a warm, welcoming moment. You will guide team members to prepare beverages and food to standard recipes while upholding store policies and safety.

The role emphasizes coaching, delegation, and strong interpersonal skills to deliver exceptional customer service in a fast-paced retail environment.