Coffeehouse General Manager: Lead Team & Guest Experience

Bagel Brands; Hutchinson (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Hutchinson, MN is seeking a General Manager to drive overall store performance, financial results, and guest experience. You will lead a high-performing team, uphold brand standards, and nurture a positive coffeehouse culture across all channels.

You will recruit, train, and coach staff, ensure operational excellence, and manage inventory, schedules, and cash controls while delivering exceptional guest service in a fast-paced environment.

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver’s license and reliable transportation for tasks.
• Ability to work full-time (40–47 hours/week) with overtime.
• Experience with people development, coaching, and training.

Responsibilities

• Lead staffing across all shifts, publish schedules, and develop bench strength.
• Coach and develop team members to improve engagement and reduce turnover.
• Own training, onboarding, and promotional window training.
• Uphold policies, maintain safe environment, and ensure guest experience quality.
• Drive sales, profitability, and operational excellence; manage inventory and cash controls.
• Maintain strong guest service, handle channel mix and peak operations.

Skills

Core Values

Coaching & Feedback

Team Leadership

Guest Experience

Change Leadership

Communication

Adaptability

Education

High school diploma or GED

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Hutchinson, MN is seeking a General Manager to drive overall store performance, financial results, and guest experience. You will lead a high-performing team, uphold brand standards, and nurture a positive coffeehouse culture across all channels.

You will recruit, train, and coach staff, ensure operational excellence, and manage inventory, schedules, and cash controls while delivering exceptional guest service in a fast-paced environment.