Coffee Shop Lead: Inspire Teams, Elevate Guest Experience

Pho Prime, LLC; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

A prominent coffee shop in New York City is seeking a Coffee Shop Lead (GM) to oversee daily operations, develop a strong team culture, and ensure high standards in service and product quality. The ideal candidate will have proven leadership experience in food and beverage settings, possess strong communication skills, and be passionate about delivering excellent customer experiences. Opportunities for career advancement in a supportive, creative environment await the right candidate.

Qualifications

• Proven experience leading a high-volume coffee shop or food & beverage operation.
• Strong, empathetic leader who supports and challenges their team.
• Detail-oriented operator thriving in fast-paced environments.

Responsibilities

• Oversee all day-to-day operations including inventory and cleanliness.
• Lead, train, and develop your team including Shift Leads and Baristas.
• Maintain high standards in drink and food preparation.

Skills

Team leadership

Operational management

Customer service

Quality control

Communication

Education

NYC DOH Food Handler’s Certificate

Job description

A prominent coffee shop in New York City is seeking a Coffee Shop Lead (GM) to oversee daily operations, develop a strong team culture, and ensure high standards in service and product quality. The ideal candidate will have proven leadership experience in food and beverage settings, possess strong communication skills, and be passionate about delivering excellent customer experiences. Opportunities for career advancement in a supportive, creative environment await the right candidate.