Coffee Shop Department Leader – Inspire Service & Growth

Hy-Vee; Fremont (NE); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Hy-Vee is hiring a Coffee Shop Department Manager in Fremont. You will lead the Coffee Shop team, set service standards, ensure quality and cleanliness, and drive profitability in a fast‑paced, customer‑centered environment.

You will recruit, train, and supervise staff, coordinate schedules, manage inventory, and guide daily operations to deliver a superior coffee shop experience for every customer.

Qualifications

• Deliver outstanding customer service and inspire your team to do the same.
• Lead, motivate, and develop a team in a fast-paced food service environment.
• Solve practical problems and make sound decisions with a variety of variables.
• Use basic math skills, including fractions, decimals, and percentages.
• Communicate clearly in writing and verbally with customers, employees, and vendors.
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.

Responsabilités

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example.
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one.
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.

Connaissances

Customer service leadership

Team motivation

Problem solving

Numeracy

Written and verbal communication

Discretion with confidential data

Formation

High school diploma or equivalent

On-the-job training and sanitation courses preferred

One or more years of related work experience preferred

Description du poste

Hy-Vee is hiring a Coffee Shop Department Manager in Fremont. You will lead the Coffee Shop team, set service standards, ensure quality and cleanliness, and drive profitability in a fast‑paced, customer‑centered environment.

You will recruit, train, and supervise staff, coordinate schedules, manage inventory, and guide daily operations to deliver a superior coffee shop experience for every customer.