COE Tech Enablement Lead: AI & Operations

Intuit Inc.; San Diego (CA); On-site; USD 138,000 - 186,000; Full time

Job summary

Intuit Inc. in San Diego is seeking the Expert Network AI & Technology Enablement lead to own the COE tech layer, govern escalation ecosystem, and align technology investments with product and engineering needs.

You will collaborate across IT, product, and engagement governance, translate technical complexity into operational clarity, and drive AI readiness to empower experts and COE teams. This role requires 5–7 years in tech operations, strong cross-functional partnerships, and comfort

Qualifications

• 5–7 years in technology operations or related fields.
• Experience owning infrastructure and business outcomes.
• Familiarity with AI/ML tools and escalation management systems.

Responsibilities

• Manage and govern COE technology stack and integrations.
• Own cross-org escalation system infrastructure and processes.
• Represent COE in product and engineering roadmaps.
• Develop AI readiness framework for COE workflows.
• Oversee internal COE support workflows and tooling.
• Identify and evaluate emergent tools for COE operations.

Skills

Technology operations

Cross-functional partnerships

AI/ML tools familiarity

Escalation management

Product partnerships

Education

Experience in technology operations or related fields

Tools

Intuit Assist

CRM/CSMS tooling

Job description

Intuit Inc. in San Diego is seeking the Expert Network AI & Technology Enablement lead to own the COE tech layer, govern escalation ecosystem, and align technology investments with product and engineering needs.

You will collaborate across IT, product, and engagement governance, translate technical complexity into operational clarity, and drive AI readiness to empower experts and COE teams. This role requires 5–7 years in tech operations, strong cross-functional partnerships, and comfort