COE Tech Operations & AI Readiness Lead

Intuit; San Diego (CA); On-site; USD 138,000 - 186,000; Full time

Job summary

Intuit is seeking an AI & Technology Enablement lead for the Expert Network COE in San Diego. You will own the technology layer, govern the escalation ecosystem, and partner with product and engineering to align roadmaps with expert experience goals.

You will drive readiness for AI integrations, manage internal COE workflows, and lead cross-functional technology partnerships to enable experts to perform at their best.

Qualifications

• 5–7 years of experience in technology operations, IT operations, product partnerships, business operations, or related fields; experience supporting customer success, service delivery, or large workforce organizations preferred.
• Demonstrated experience managing operational technology stacks, escalation systems, or cross-functional tech partnerships — with ownership of both the infrastructure and the business outcomes it enables.
• Familiarity with AI/ML tools, Intuit Assist or similar AI platforms, CRM/CSMS tooling, or escalation management systems a meaningful plus.

Responsibilities

• Tech Stack & Tooling Operations — Manage and govern the full technology stack supporting COE day-to-day operations. Partner with IT and product teams for access, integrations, and support.
• Escalation Ecosystem — Infrastructure & Process Design — Own the technology infrastructure and process design for the cross-org escalation system. Ensure escalations across the Expert Network are tracked, routed, and resolved systematically.
• Tech Team Partnerships — Represent COE's interests in product and engineering conversations. Ensure COE needs are reflected in roadmaps and technology investments align with expert experience goals.
• AI Integration & Readiness — Stay ahead of Intuit's AI product roadmap as it relates to expert and COE workflows. Develop a readiness framework that positions COE and the Expert Network to adopt AI tools as they mature.
• Support Function Operations — Manage internal COE support workflows, process documentation, and tooling. Ensure the COE team itself operates efficiently.
• Innovation & Continuous Improvement — Identify opportunities to use emerging tools and technologies to improve COE and expert operations.

Skills

Technology operations

Cross-functional partnerships

AI/ML tools familiarity

Education

Technology operations / IT operations background

Tools

Intuit Assist

CRM/CSMS tooling

Escalation management systems

Job description

Intuit is seeking an AI & Technology Enablement lead for the Expert Network COE in San Diego. You will own the technology layer, govern the escalation ecosystem, and partner with product and engineering to align roadmaps with expert experience goals.

You will drive readiness for AI integrations, manage internal COE workflows, and lead cross-functional technology partnerships to enable experts to perform at their best.