AI & Tech Enablement Lead, COE Operations

Intuit; Mountain View (CA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit seeks an AI & Technology Enablement lead for the Center of Excellence to own the technology infrastructure that supports COE day-to-day operations and cross-org escalation workflows. You will partner with IT and product teams to ensure seamless access, integrations, and a frictionless expert experience.

You will drive readiness for AI tool adoption, align COE needs with roadmaps, and lead collaboration with product and engineering to translate technical complexity into actionable business

Qualifications

• 5–7 years of experience in technology operations, IT operations, product partnerships, or related fields; experience supporting customer success, service delivery, or large workforce organizations preferred.
• Demonstrated experience managing operational technology stacks, escalation systems, or cross-functional tech partnerships — with ownership of both the infrastructure and the business outcomes it enables.
• Familiarity with AI/ML tools, Intuit Assist or similar AI platforms, CRM/CSMS tooling, or escalation management systems a meaningful plus.

Responsibilities

• Tech Stack & Tooling Operations — Manage and govern the full technology stack supporting COE day-to-day operations. Partner with IT and product teams for access, integrations, and support.
• Escalation Ecosystem — Infrastructure & Process Design — Own the technology infrastructure and process design for the cross-org escalation system. Ensure escalations across the Expert Network are tracked, routed, and resolved systematically.
• Tech Team Partnerships — Represent COE's interests in product and engineering conversations. Ensure COE needs are reflected in roadmaps and technology investments align with expert experience goals.
• AI Integration & Readiness — Stay ahead of Intuit's AI product roadmap as it relates to expert and COE workflows. Develop a readiness framework that positions COE and the Expert Network to adopt AI tools as they mature.
• Support Function Operations — Manage internal COE support workflows, process documentation, and tooling. Ensure the COE team itself operates efficiently. Own the operational infrastructure that supports COE's internal function.
• Innovation & Continuous Improvement — Identify opportunities to use emerging tools and technologies to improve COE and expert operations. Test and evaluate new capabilities — particularly AI tools — for applicability to COE's work.

Skills

Technology operations

Escalation management

Cross-functional collaboration

AI readiness

Education

Knowledge built through experience in technology operations, IT operations, product partnerships, business systems management, or escalation ecosystem design

Tools

AI/ML tools

Intuit Assist

CRM/CSMS tooling

Escalation management systems

Job description

Intuit seeks an AI & Technology Enablement lead for the Center of Excellence to own the technology infrastructure that supports COE day-to-day operations and cross-org escalation workflows. You will partner with IT and product teams to ensure seamless access, integrations, and a frictionless expert experience.

You will drive readiness for AI tool adoption, align COE needs with roadmaps, and lead collaboration with product and engineering to translate technical complexity into actionable business