Cocktail Server Full Time - MGM Springfield

MGM Resorts International; Springfield (MO); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Free meals in employee dining room

Free parking on and off shift

Uniform and dry-cleaning

Career development programs

Job summary

MGM Resorts International is hiring a Casino Cocktail Server in Springfield, MA. You will greet guests, take orders, and deliver cocktails with a focus on service excellence in a lively entertainment setting.

Starting at $9.50 per hour with tips, you will join a team that values guest experience, teamwork, and professional presentation. Ongoing benefits include meals, parking, and development opportunities within MGM Resorts.

Qualifications

• Must be 21 years of age and ready to work in a fast-paced hospitality setting.
• Strong customer service mindset with guest-focused hospitality.
• Experience in cocktail or food service is preferred.

Responsibilities

• Take orders and serve food and drinks efficiently within the assigned area.
• Place orders and garnish/serve cocktails to guests.
• Maintain knowledge of menu, liquors, beers and non-alcoholic options.
• Respond to guest inquiries about hotel services and local attractions.
• Perform opening/closing duties and ensure station is clean and stocked.
• Address guest concerns within authority or escalate to management.

Skills

Customer service

Guest interaction

Team player

Age 21+

Tools

POS systems

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our dynamic team as a Casino Cocktail Server and be the heart of memorable guest experiences! Your welcoming smile and attentive service will set the tone for an unforgettable visit, as you engage with guests to understand their unique stories and needs. Bring your enthusiasm and passion for hospitality to create WOW moments that leave lasting impressions, ensuring every guest feels valued and pampered.

THE STARTING RATE:

$9.50 per hour plus tips

THE DAY-TO-DAY:

• Take order, and serve food and drinks efficiently and accurately in work area as applicable
• Place order, and garnish and serve cocktails to guests
• Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Can work either schedule shifts:

Swing shift start times: 3:45 PM - 7 PM

Grave shift start times: 11:45 PM - 8:30 AM

• Must be 21 years of age
• Highly motivated and energetic personality
• Preferred 6 months experience as a cocktail and/or food server in a similar environment is preferred

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Company-issued uniform and dry-cleaning

Pay Rate

The rate for this role is:

$9.50

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

The estimated annual tips this role could reasonably be anticipated to receive is:$0 - $9,000.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.