Knox Model Cocktail Server - MGM Springfield

MGM Resorts International; Town of Springfield (WI); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Healthcare benefits

Career development opportunities

Job summary

MGM Resorts International in Springfield, MA is seeking a Cocktail Server to efficiently expedite guests' drink orders, deliver beverage and bus service, and uphold the lounge's high hospitality standards. You will engage guests and build a personal clientele while maintaining a welcoming atmosphere.

The role offers a starting rate of $9.50 per hour plus tips, with overtime compliant to state law and eligibility for medical, dental, vision, life insurance, 401(k), and paid time off plans.

Qualifications

• Customer service experience in hospitality or similar environment.
• Ability to handle cash and follow procedures accurately.
• Friendly guest engagement and professional demeanor.
• Attention to cleanliness and organization in a fast-paced setting.

Responsibilities

• Provide and expedite beverage orders for guests
• Maintain cleanliness and stock of assigned area, side station, tables, and POS station
• Perform on-stage in comedy act, photo-shoots and other marketing events for purpose of developing and marketing the brand, attend activities outside of venue
• Collect money and follow all proper cash handling and comp procedures
• Focus on the development of a personal clientele list
• Maintain assigned wardrobe and/or costumes in accordance with established standard
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Skills

Customer service

Cash handling

Guest engagement

Attention to detail

Job description

Springfield, Massachusetts

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Cocktail Server at the Knox, your primary responsibility will be to efficiently expedite guests' drink orders while delivering outstanding beverage and bus service. You'll be expected to maintain a keen awareness of customer needs, ensure timely service, and create a welcoming atmosphere, all while upholding the lounge's high standards of hospitality and professionalism. Your ability to engage with guests and provide personalized service will enhance their overall experience.

THE STARTING RATE:

$9.50 per hour plus tips

The Day-to-day

• Provide and expedite beverage orders for guests
• Maintain cleanliness and stock of assigned area, side station, tables, and POS station
• Perform on-stage in comedy act, photo-shoots and other marketing events for purpose of developing and marketing the brand, attend activities outside of venue
• Collect money and follow all proper cash handling and comp procedures
• Focus on the development of a personal clientele list
• Maintain assigned wardrobe and/or costumes in accordance with established standard
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

The Ideal Candidate

• Can work varied shifts, to include weekends and holidays
• Must be 21 years of age

The Perks & Benefits

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Pay Rate

The Rate For This Role Is

$9.50

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

The estimated annual tips this role could reasonably be anticipated to receive is: $0 - $1,900.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.