Cocktail & Guest Experience Lead

Kimpton Hotels & Restaurants; Winston (FL); On-site; USD 2,800 - 5,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Kimpton Hotels & Restaurants in Florida is seeking a hospitality team member to deliver outstanding customer service at our bar/restaurant. You will greet guests, take orders, prepare beverages, and contribute to a warm, engaging guest experience.

The role requires wine and spirits knowledge, strong interpersonal skills, and the ability to juggle priorities in a fast-paced setting. Flexibility for evenings, weekends, and holidays is essential, with opportunities to grow within our unique

Qualifications

• 1 year of previous experience in a similar or supportive role is preferred.
• Highly motivated, take initiative, and have excellent interpersonal communication skills.
• Excellent wine and spirits knowledge.
• Ability to manage multiple priorities in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Basic math skills, able to calculate the correct bill amount and use proper credit card and cash handling skills.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Greet and welcome our guests and promptly serve them food and beverages, receive and process orders in the POS system in a timely and accurate manner.
• Ensure that guests have an outstanding experience and look immediately into any complaints.
• Maintain cleanliness of tables, countertops, and work areas.
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Prepare drink condiments when necessary.
• Assist with seating guests and help with answering phones as business demands.
• Perform all other sidework.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Wine knowledge

Communication

Multitasking

Job description

Kimpton Hotels & Restaurants in Florida is seeking a hospitality team member to deliver outstanding customer service at our bar/restaurant. You will greet guests, take orders, prepare beverages, and contribute to a warm, engaging guest experience.

The role requires wine and spirits knowledge, strong interpersonal skills, and the ability to juggle priorities in a fast-paced setting. Flexibility for evenings, weekends, and holidays is essential, with opportunities to grow within our unique