Cocktail Server - Craft Personal Guest Experiences

Kimpton Hotels & Restaurants; Portland (OR); On-site; USD 21,000 - 34,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused server with a passion for delivering memorable dining experiences. You will greet guests, take orders, and ensure timely, accurate service while maintaining wine and food knowledge and a positive attitude.

Role requires good multitasking, strong communication, and flexibility to work evenings, weekends, and holidays. Training and a culture that celebrates diversity are provided.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Customer service

Multitasking

Communication skills

Flexibility

Guest interaction

Tools

POS system

Job description

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused server with a passion for delivering memorable dining experiences. You will greet guests, take orders, and ensure timely, accurate service while maintaining wine and food knowledge and a positive attitude.

Role requires good multitasking, strong communication, and flexibility to work evenings, weekends, and holidays. Training and a culture that celebrates diversity are provided.