COBRA Administration & Benefits Specialist

OneSource Virtual; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

OneSource Virtual provides COBRA administration and benefits services to a diverse client base, combining expert guidance with compliant processes. As a COBRA Specialist you will support clients and participants, process qualifying events and premium payments, and ensure regulatory requirements are met through accurate, timely service.

You will collaborate with internal teams and vendors, participate in enrollment planning, and strive for exceptional customer service and compliance in a

Qualifications

• High School Diploma required.
• 1-2 years of related experience and/or training.
• Customer Service experience preferred.
• Must have knowledge of COBRA; knowledge of federal regulations.
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Responsibilities

• Provide professional, timely service to internal and external customers.
• Effective communication skills via telephone, email and in-person.
• Participates in new business implementation process.
• Provides accurate and timely responses to all inquiries.
• Processes qualifying events, participant terminations and updates.
• Resolves COBRA administration service issues with internal staff and outside Vendors.
• Advises COBRA participants of regulatory requirements regarding grace periods and processes.
• Processes premium payments.
• Processes COBRA-related correspondence.
• Meets or exceeds all performance standards.
• Participates in Open Enrollment planning and implementation.
• Assumes other duties as assigned by Manager.

Skills

Customer service

Attention to detail

Analytical skills

Multi-tasking

Professional communication

Independent work

Team collaboration

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual provides COBRA administration and benefits services to a diverse client base, combining expert guidance with compliant processes. As a COBRA Specialist you will support clients and participants, process qualifying events and premium payments, and ensure regulatory requirements are met through accurate, timely service.

You will collaborate with internal teams and vendors, participate in enrollment planning, and strive for exceptional customer service and compliance in a