Remote COBRA Specialist: Direct Billing & Benefits

OneSource Virtual; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

OneSource Virtual is seeking a COBRA Senior Specialist to support the COBRA/Direct Bill team. You will use Workday, Alegeus, and case management tools to process elections, payments, and enrollments.

Key duties include updating cases, identifying process gaps, assisting audits, and collaborating with clients on COBRA tasks while handling sensitive information in a fast-paced environment.

Qualifications

• HS Diploma required; 3-5 years of related experience and/or training; 1 year minimum as Specialist strongly preferred.
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements.
• Proficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc...).
• Preferred Bachelor's degree

Responsibilities

• Accurate and timely update of assigned cases and tasks via case management system.
• Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate.
• Provide professional and timely service to internal and external audit requests.
• Initiate and manage direct billing, collaborate with customer on direct billing processes.
• Daily HR system submissions of relevant COBRA tasks.
• Process incoming mail/email elections & payments.
• Building new clients in COBRA system for onboarding and closing out offboarding clients.
• Update rates and plans in COBRA system for Open enrollment as well as updating member elections.
• Carrier updates via email/phone/online portals.
• Review and correct daily integration files for COBRA events, General Rights Notices and Direct Billing files.
• Participate in ongoing training relative to the functional area.
• Form strong partnerships within the department and organization.
• Identify and document areas of improvement or innovation through process change or automation.
• Meet or exceed all performance standards.
• Assume ad-hoc duties as assigned by Manager.

Skills

Effective communication

Adaptability

Teamwork

Independence

Punctuality

Professionalism

Confidentiality

Analytical skills

Multitasking

Critical thinking

Education

HS Diploma

Bachelor's degree preferred

Job description

OneSource Virtual is seeking a COBRA Senior Specialist to support the COBRA/Direct Bill team. You will use Workday, Alegeus, and case management tools to process elections, payments, and enrollments.

Key duties include updating cases, identifying process gaps, assisting audits, and collaborating with clients on COBRA tasks while handling sensitive information in a fast-paced environment.