COBRA Specialist

Diversified-Benefit-Services; Town of Hartland (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Diversified-Benefit-Services seeks a COBRA Specialist to administer COBRA benefits for a portfolio of clients, ensuring accuracy, compliance, and exceptional service. You will handle events, enrollments, terminations, notices, and premium payments while serving as the primary client contact.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a confidential environment.

Qualifications

• Experience in a benefits administration, insurance, or HR environment.
• Prior COBRA administration experience preferred but not required.
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• Ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• Ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Responsibilities

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

Skills

Communication skills

Detail oriented

Time management

Problem solving

Discretion

Customer service

Learning agility

Microsoft Office

Job description

Are you detail-oriented, customer-focused, and passionate about helping people navigate employee benefits?

We're looking for a COBRA Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.

What You'll Do

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

What You Bring

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Why You'll Love Working Here

We're a collaborative team that believes great service starts with great people. We value accuracy, accountability, continuous learning, and supporting one another. You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.

If you're ready to put your organizational skills, customer service mindset, and attention to detail to work in a role where you'll make a real impact, we'd love to hear from you.

If this role sounds like a fit, we'd love to hear from you.