COBRA Specialist

Diversified Benefit Services; Town of Hartland (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Diversified Benefit Services is seeking a COBRA Specialist to join our Benefits Administration team. You will serve as the trusted resource for an assigned portfolio of clients, ensuring COBRA benefits are administered accurately, compliantly, and with exceptional service.

In this fast-paced role, you will process qualifying events, enrollments, coverage changes, terminations, and premium payments while maintaining records and generating client reports.

Qualifications

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Attention to detail and the ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Manage day-to-day COBRA benefits administration for an assigned client portfolio.
• Process qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Prepare and distribute COBRA notices in compliance with federal regulations.
• Serve as primary contact for clients, beneficiaries, and brokers via phone and email.
• Provide timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintain accurate records and generate client reports using benefits administration systems.
• Collaborate with internal teams to meet client needs and exceed service expectations.
• Stay current on COBRA regulations and legislative updates.
• Provide backup coverage and contribute ideas for process improvements.

Skills

Detail-oriented

Customer service

Communication skills

Time management

Problem-solving

Discretion

Tools

Benefits administration software

Job description

Are you detail-oriented, customer-focused, and passionate about helping people navigate employee benefits?

We're looking for a COBRA Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.

What You'll Do

As a COBRA Specialist, you'll play a key role in supporting employers, brokers, and plan participants by:

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

What You Bring

We're looking for someone who is organized, dependable, and committed to providing outstanding service. The ideal candidate will have:

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Why You'll Love Working Here

We're a collaborative team that believes great service starts with great people. We value accuracy, accountability, continuous learning, and supporting one another. You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.