COB Team Lead: Operations & People Leadership

Blue Cross and Blue Shield of North Carolina; Michigan; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Hybrid work model

401k with employer match

Paid Time Off (PTO)

Health benefits

Job summary

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals. You will guide issue resolution, promote member and customer satisfaction, and ensure compliance with applicable requirements.

The role includes performance coaching, employee development, and cross-functional collaboration. The position emphasizes leadership of frontline staff, escalation management, and collaboration with other departments to

Qualifications

• Bachelor's degree or advanced degree.
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Manage day-to-day workload to achieve business objectives; provide leadership and direction to the team and execute team goals and expectations.
• Act as a resource for the team; provide assistance on work processes and procedures.
• Foster a positive, accountable, and collaborative team culture.
• Serve as the primary point of contact for operational updates and escalations, including direct, customer facing engagement as needed.
• Ensure employees are properly trained in processes and procedures and respond professionally, courteously, quickly, and accurately to all inquiries from internal and external customers.
• Provide ongoing coaching and development feedback to team members. Conduct regular coaching conversations and formal performance evaluations.
• Collaborate with other departmental teams to establish performance goals and monitor progress against those goals.
• Partner with cross functional teams to identify and address system or process gaps.
• Identify trends, determine root causes, and initiate appropriate action to resolve issues.
• Identify, document, and report system and process problems/trends using root cause analysis and implement solutions.
• Conduct random audits of the team's work. Review audit results with employees and create performance improvement plans as necessary.

Skills

Leadership

CoB knowledge

Communication

Education

Bachelor's degree or higher

Job description

Blue Cross NC is seeking a Team Leader for Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals. You will guide issue resolution, promote member and customer satisfaction, and ensure compliance with applicable requirements.

The role includes performance coaching, employee development, and cross-functional collaboration. The position emphasizes leadership of frontline staff, escalation management, and collaboration with other departments to