Coastal Vet Receptionist (Part-Time) — Growth & Benefits

Companion Pet; San Diego (CA); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

401k with company match

Growth opportunities: CE & development

PTO & mental health support

Employee discounts, scrub allowance, &

Referral program

Welcoming, collaborative team

Job summary

La Jolla Veterinary Hospital is seeking a part-time Client Care Representative to be the friendly face of the practice, guiding clients through appointments and ensuring smooth reception operations. You will work with clients and their pets to set appointments, answer questions, and support the front desk with a compassionate, professional approach.

In this role you will manage calls, schedule visits, and help maintain accurate records while upholding high standards of cleanliness and

Qualifications

• High School Diploma/GED or equivalent required.
• 1 year of experience preferred.
• Experience in the veterinary field, familiarity with terminology and protocols.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and pets warmly, creating a welcoming first impression.
• Manage multi-line phone systems and gather accurate information.
• Schedule, confirm, and manage appointments; handle check-ins/outs with proper documentation.
• Coordinate with departments when patients arrive and update patient files.
• Maintain a clean and organized reception area and deliver a positive client/patient experience.

Skills

Welcoming clients

Multi-tasking

Phone systems

High-stress handling

Clinic workflow optimization

Record keeping

Cash handling

Client education

Education

High School Diploma/GED or equivalent

Job description

Why Join Our Team

La Jolla Veterinary Hospital is a thriving veterinary practice located in the heart of La Jolla Village, one of San Diego's most picturesque and walkable neighborhoods. Just three blocks from the beach, our hospital offers the perfect blend of professional growth and coastal lifestyle in a vibrant, seaside setting.

Our newly renovated space features modern technology including IDEXX lab equipment, digital radiography, and a dedicated surgical suite. As a general practice that also accepts walk-ins and urgent care, we provide diverse cases and skill-building opportunities while maintaining our commitment to excellent medical care with genuine compassion at the heart of everything we do.

What Sets Us Apart

• Prime Location: Just three blocks from the beach in walkable La Jolla Village
• Diverse Medicine: General practice that also handles walk-ins and urgent care
• Modern Facility: Newly renovated space with state-of-the-art equipment
• Innovation Hub: Surrounded by science, clinical research, and marine biology industries
• Community Connection: Tight-knit, community-driven team in a bike and pedestrian-friendly area

Located in beautiful La Jolla, take beach strolls on your lunch break and enjoy ocean views during your commute. Experience professional fulfillment in a setting that values your personal wellness and offers the perfect balance of challenging medicine and seaside serenity.

About This Role

As a part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

*Saturday shifts required*

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• 1 year of experience preferred
• Experience in the veterinary field, familiarity with terminology and protocols
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $20.00 - $22.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance:PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.