Coastal Hotel Manager: Guest Experience & Ops Lead

Parable Hospitality; Cambria (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Vacation & Sick Leave

Team Member Travel Program: Hotel &amp

Volunteering opportunities

Job summary

Fireside Inn on Moonstone Beach, a prominent Cambria property, seeks an ambitious Hotel Manager to lead Rooms, Front Office, Housekeeping, and Engineering operations. You will ensure outstanding guest service, oversee labor and costs, and respond swiftly to guest feedback while developing strong teams.

The role emphasizes hands-on leadership, daily property walkthroughs, and collaboration with department heads to drive service excellence and financial performance.

Qualifications

• 4+ years of experience as a Hotel Manager or Assistant General Manager.
• Strong Rooms and full-service hotel operations experience.
• Experience leading Front Office, Housekeeping, Engineering, and department managers.
• Experience with budgeting, forecasting, labor management, expense control, and financial performance.
• Strong leadership skills with experience hiring, coaching, developing, and holding teams accountable.

Responsibilities

• Lead and oversee Rooms operations, including Front Office, Housekeeping, and Engineering.
• Maintain high standards for guest service, cleanliness, and overall hotel presentation.
• Be highly visible throughout the hotel and serve as a hands-on resource for guests and team members.
• Monitor guest feedback, reviews, and service scores and lead timely follow-up and improvement efforts.
• Respond to guest concerns and service issues before they elevate, ensuring appropriate resolution and follow-through.
• Conduct regular property walkthroughs and room inspections, including VIP inspections and surprise room inspections.
• Hold department leaders accountable for operational standards, service delivery, cleanliness, and follow-through.
• Lead Rooms meetings and create clear priorities and action plans for ongoing improvement.
• Support department managers with staffing, inventory, coverage, and day-to-day operational challenges.
• Oversee Housekeeping and Front Office performance, including payroll, scheduling, supplies, room readiness, and service standards.
• Review forecasts, schedules, labor levels, and overtime and make operational adjustments based on business needs.
• Monitor budgets, expenses, and departmental performance to support profitability and healthy flow-through.
• Balance financial goals with the guest experience when making operational decisions.
• Partner with department managers to identify opportunities to maximize revenue and improve operational efficiency.
• Coach, develop, and support department leaders and high-potential managers.
• Participate in hiring, training, performance management, and team development initiatives.
• Foster an environment of open communication, accountability, recognition, and collaboration.
• Monitor turnover and support strategies that strengthen retention and engagement.
• Ensure ongoing safety, security, and loss-prevention practices are followed throughout the hotel.
• Communicate operational needs, challenges, and opportunities to the General Manager and Executive Committee
• Assist with annual budgeting, forecasting, and departmental action plans
• Partner with other hotel leaders and business divisions to support the overall success of the property

Skills

Rooms operations leadership

Front Office management

Housekeeping management

Engineering coordination

Budgeting & forecasting

Labor management

Guest service excellence

Communication & leadership

Decision making

Team development

Education

College degree preferred

Job description

Fireside Inn on Moonstone Beach, a prominent Cambria property, seeks an ambitious Hotel Manager to lead Rooms, Front Office, Housekeeping, and Engineering operations. You will ensure outstanding guest service, oversee labor and costs, and respond swiftly to guest feedback while developing strong teams.

The role emphasizes hands-on leadership, daily property walkthroughs, and collaboration with department heads to drive service excellence and financial performance.