Hotel Manager

Parable Hospitality; Cambria (CA); Presencial; USD 85.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k)

Vacation & Sick Leave

Team Member Travel Program: Hotel &amp

Volunteering opportunities

Descripción de la vacante

Fireside Inn on Moonstone Beach, a prominent Cambria property, seeks an ambitious Hotel Manager to lead Rooms, Front Office, Housekeeping, and Engineering operations. You will ensure outstanding guest service, oversee labor and costs, and respond swiftly to guest feedback while developing strong teams.

The role emphasizes hands-on leadership, daily property walkthroughs, and collaboration with department heads to drive service excellence and financial performance.

Formación

• 4+ years of experience as a Hotel Manager or Assistant General Manager.
• Strong Rooms and full-service hotel operations experience.
• Experience leading Front Office, Housekeeping, Engineering, and department managers.
• Experience with budgeting, forecasting, labor management, expense control, and financial performance.
• Strong leadership skills with experience hiring, coaching, developing, and holding teams accountable.

Responsabilidades

• Lead and oversee Rooms operations, including Front Office, Housekeeping, and Engineering.
• Maintain high standards for guest service, cleanliness, and overall hotel presentation.
• Be highly visible throughout the hotel and serve as a hands-on resource for guests and team members.
• Monitor guest feedback, reviews, and service scores and lead timely follow-up and improvement efforts.
• Respond to guest concerns and service issues before they elevate, ensuring appropriate resolution and follow-through.
• Conduct regular property walkthroughs and room inspections, including VIP inspections and surprise room inspections.
• Hold department leaders accountable for operational standards, service delivery, cleanliness, and follow-through.
• Lead Rooms meetings and create clear priorities and action plans for ongoing improvement.
• Support department managers with staffing, inventory, coverage, and day-to-day operational challenges.
• Oversee Housekeeping and Front Office performance, including payroll, scheduling, supplies, room readiness, and service standards.
• Review forecasts, schedules, labor levels, and overtime and make operational adjustments based on business needs.
• Monitor budgets, expenses, and departmental performance to support profitability and healthy flow-through.
• Balance financial goals with the guest experience when making operational decisions.
• Partner with department managers to identify opportunities to maximize revenue and improve operational efficiency.
• Coach, develop, and support department leaders and high-potential managers.
• Participate in hiring, training, performance management, and team development initiatives.
• Foster an environment of open communication, accountability, recognition, and collaboration.
• Monitor turnover and support strategies that strengthen retention and engagement.
• Ensure ongoing safety, security, and loss-prevention practices are followed throughout the hotel.
• Communicate operational needs, challenges, and opportunities to the General Manager and Executive Committee
• Assist with annual budgeting, forecasting, and departmental action plans
• Partner with other hotel leaders and business divisions to support the overall success of the property

Conocimientos

Rooms operations leadership

Front Office management

Housekeeping management

Engineering coordination

Budgeting & forecasting

Labor management

Guest service excellence

Communication & leadership

Decision making

Team development

Educación

College degree preferred

Descripción del empleo

About The Property

Located along scenic Moonstone Beach Drive in Cambria, Fireside Inn on Moonstone Beach offers a relaxed coastal retreat where modern comfort meets cozy, cottage-inspired charm. The recently renovated hotel features 46 inviting guest rooms with fireplaces and private patios, select ocean-view accommodations, a heated outdoor pool, and complimentary breakfast bites featuring local pastries, seasonal fruit, and San Luis Obispo-roasted coffee. Just steps from Moonstone Beach and minutes from downtown Cambria, Hearst Castle, local wineries, and other Central Coast attractions, Fireside Inn is an ideal home base for a relaxing seaside getaway.

About The Property

Located along scenic Moonstone Beach Drive in Cambria, Fireside Inn on Moonstone Beach offers a relaxed coastal retreat where modern comfort meets cozy, cottage-inspired charm. The recently renovated hotel features 46 inviting guest rooms with fireplaces and private patios, select ocean-view accommodations, a heated outdoor pool, and complimentary breakfast bites featuring local pastries, seasonal fruit, and San Luis Obispo-roasted coffee. Just steps from Moonstone Beach and minutes from downtown Cambria, Hearst Castle, local wineries, and other Central Coast attractions, Fireside Inn is an ideal home base for a relaxing seaside getaway.

THE ROLE

As Hotel Manager, you'll be a key leader in the hotel's day-to-day operations, with a strong focus on Rooms, Front Office, Housekeeping, Engineering, guest experience, and financial performance. You'll work closely with department leaders to maintain high service and cleanliness standards, manage labor and operating costs, respond quickly to guest feedback, and develop teams that are equipped to perform at their best. This is a highly visible role for a hands-on leader who understands how the pieces of a full-service hotel come together.

• Lead and oversee Rooms operations, including Front Office, Housekeeping, and Engineering
• Maintain high standards for guest service, cleanliness, and overall hotel presentation
• Be highly visible throughout the hotel and serve as a hands-on resource for guests and team members
• Monitor guest feedback, reviews, and service scores and lead timely follow-up and improvement efforts
• Respond to guest concerns and service issues before they elevate, ensuring appropriate resolution and follow-through
• Conduct regular property walkthroughs and room inspections, including VIP inspections and surprise room inspections
• Hold department leaders accountable for operational standards, service delivery, cleanliness, and follow-through
• Lead Rooms meetings and create clear priorities and action plans for ongoing improvement
• Support department managers with staffing, inventory, coverage, and day-to-day operational challenges
• Oversee Housekeeping and Front Office performance, including payroll, scheduling, supplies, room readiness, and service standards
• Review forecasts, schedules, labor levels, and overtime and make operational adjustments based on business needs
• Monitor budgets, expenses, and departmental performance to support profitability and healthy flow-through
• Balance financial goals with the guest experience when making operational decisions
• Partner with department managers to identify opportunities to maximize revenue and improve operational efficiency
• Coach, develop, and support department leaders and high-potential managers
• Participate in hiring, training, performance management, and team development initiatives
• Foster an environment of open communication, accountability, recognition, and collaboration
• Monitor turnover and support strategies that strengthen retention and engagement
• Ensure ongoing safety, security, and loss-prevention practices are followed throughout the hotel
• Communicate operational needs, challenges, and opportunities to the General Manager and Executive Committee
• Assist with annual budgeting, forecasting, and departmental action plans
• Partner with other hotel leaders and business divisions to support the overall success of the property

What Success Looks Like

The hotel operates with a strong sense of ownership, urgency, and attention to detail. Guests receive consistent, thoughtful service, Rooms departments are well organized and accountable, and the property maintains high standards for cleanliness and presentation. Labor and operating costs are managed thoughtfully, financial goals are supported, and department leaders are growing stronger and more confident under your leadership.

What We’re Looking For

• 4+ years of experience as a Hotel Manager or Assistant General Manager
• Strong Rooms and full-service hotel operations experience
• Experience leading Front Office, Housekeeping, Engineering, and department managers
• Strong guest service, service recovery, and hotel quality standards
• Experience with budgeting, forecasting, labor management, expense control, and financial performance
• Strong leadership skills with experience hiring, coaching, developing, and holding teams accountable
• Excellent communication, organization, decision-making, and problem-solving skills
• Hands-on, highly visible leadership style with a strong sense of urgency
• Collaborative approach to working with guests, team members, and hotel leadership
• College degree preferred; English speaking or bilingual
• Dependable and flexible, with availability to work extended hours and 5-6 days per week as needed
• Strong safety, security, and loss-prevention awareness
• Ability to stand, walk, climb stairs, and lift up to 20 lbs.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k)
• Vacation & Sick Leave
• Team Member Travel Program: Hotel & Dining discounts
• Opportunities to connect, give back, and build community through team events & volunteering.

POSITION DETAILS

• Salary Range: $85,000 - $105,000
• Full-Time