Coach the Coaches: Customer Experience Leader

CrewLAB, Inc.; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A sports management technology company is seeking a Customer Experience Coach to lead onboarding and engagement for new coaches. You'll build community, monitor customer retention, and directly impact the performance of numerous athletes and teams. Ideal candidates thrive in relationship-driven roles and are passionate about sports. Full-Time positions available in Los Angeles or Boston. Expect a collaborative environment that values communication and customer insights.

Qualifications

• Experience in relationship-driven coaching roles.
• Familiarity with customer onboarding and community engagement strategies.
• Strong understanding of team dynamics in sports.

Responsibilities

• Engage new customers and lead onboarding sessions.
• Build community among coaches and maintain engagement.
• Monitor retention and overall customer health.

Skills

Relationship Building

Coaching

Tech-Savvy

Self-Starter

Team Player

Tools

CRM software

Make.com

Job description

A sports management technology company is seeking a Customer Experience Coach to lead onboarding and engagement for new coaches. You'll build community, monitor customer retention, and directly impact the performance of numerous athletes and teams. Ideal candidates thrive in relationship-driven roles and are passionate about sports. Full-Time positions available in Los Angeles or Boston. Expect a collaborative environment that values communication and customer insights.