Coach Community & Customer Advisor

Sama; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation £50-70K

Access to professional coaching

Regular training and development

Job summary

A leading coaching technology company is seeking a Coach Community & Customer Advisor to engage with its coaching community remotely. The role involves fostering connections, developing content and workshops, and collaborating with the growth team. Ideal candidates have corporate HR and L&D experience, thrive in fast-paced environments, and are proactive problem-solvers. Competitive compensation and growth opportunities offered.

Qualifications

• Experience in financial or professional services preferred.
• Background in sourcing coaching or development services is a plus.
• Knowledge of executive coaching beneficial.

Responsibilities

• Lead community engagement efforts and create content.
• Ensure best practices adoption among the coach community.
• Develop workshops and webinars leveraging coaches' expertise.
• Collaborate with the growth team to introduce new products.
• Use data to monitor trends and increase engagement.
• Share insights across departments to drive growth.

Skills

Corporate HR experience

Knowledge of learning and development (L&D)

Ability to thrive in a fast-paced environment

Proactive problem solver

Good communication skills

Job description

Job Title

Coach Community & Customer Advisor

Location

Remote, within EST or GMT zone

About Sama

Sama is a technology‑driven coaching company focused on employee engagement. We provide accessible professional coaching to every employee via our app.

Mission

Elevate employee engagement to make the world a better place.

Your Mission, should you choose to accept it

Seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will grow and support a world‑class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world. You will leverage your knowledge of learning and development (L&D) to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings.

What you'll be doing day to day

• Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
• Sama best practices: Ensure the coach community is well informed of new features and adopts best practices aligned with Sama's mission.
• Develop offers: Develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.
• Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients and execute these strategies by coordinating with coaches.
• Data‑driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance.
• Cross‑functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities.

Requirements

• Corporate HR experience, preferably within financial services, professional services or similar industries.
• Extensive experience and knowledge of learning and development (L&D).
• Experience working in a start‑up, as a freelancer or consultant.
• Ability to thrive in a fast‑paced, dynamic work environment, delivering high‑quality output.
• Be a self‑starter with an ownership mindset.
• Knowledge of executive coaching would be beneficial.
• Experience sourcing coaching, training, and development services is a plus.

What people would say about you

• You have an entrepreneurial mindset and are autonomous.
• You're a proactive problem solver.
• You're extremely curious and driven by action.
• You're scanning for new opportunities and potential challenges.
• You have a bias for action—you're a doer.
• You're open, trustworthy, and committed.
• You're a team player who is accountable and happy to take on some leadership responsibilities when needed.

Benefits

• Compensation £50‑70K.
• Remote role, with lots of team collaboration.
• Plenty of room for growth as our ambitious team grows too.
• Access to a professional coach via our platform.
• Regular training and development.

Why join us?

We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We're driven by our shared values:

• Adaptable: Creativity, flexibility, and efficiency in responding to challenges.
• Strive for Greatness: Push ourselves to deliver outstanding performance in everything we do.
• Open: Support and embrace a variety of experiences, thoughts, preferences and personalities.
• Honest: Always transparent and truthful.
• Fun: Foster connection through a playful approach.