Coach Community & Customer Advisor

Sama; Boston (MA); Remote; USD 68,380 - 95,732; Full time

Benefits offered by this job

Compensation £50-70K

Remote role with team collaboration

Growth opportunities

Access to professional coach

Regular training and development

Job summary

A dynamic coaching company is seeking a Coach Community & Customer Advisor to foster connections within the coaching community and advise clients on development programs. This remote role requires strong HR experience and knowledge of learning and development. Responsibilities include engagement initiatives, community organization, collaboration with growth strategies, and monitoring coach performance. Ideal candidates are proactive relationship builders with an entrepreneurial mindset, passionate about fostering engagement and positive change.

Qualifications

• Experience in HR consulting, executive coaching, or learning and development.
• Minimum 2 years of experience in a start-up, freelancer, or consulting.
• Ability to thrive in a fast-paced, dynamic work environment.

Responsibilities

• Lead community engagement initiatives and organize events.
• Ensure coach community is informed of new features.
• Collaborate with growth team to develop strategies.
• Use data to monitor performance and trends.
• Share insights across departments to drive growth.

Skills

Corporate HR experience

Learning and Development knowledge

Self-starter with ownership mindset

Proactive problem-solving

Entrepreneurial mindset

Job description

Overview

Job Title: Coach Community & Customer Advisor
Location: Remote, within EST or GMT zone

At Sama, we're more than just a fast-growing, technology-driven coaching company. We're driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.

Ready to be a part of a team of highly motivated individuals who think like owners and are driven to consistently deliver amazing experiences?

Your mission, should you choose to accept it: We're seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will continue to grow and support a world-class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world. You will leverage your knowledge of L&D to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings. Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about fostering engagement and empowerment, contributing to positive change on a global scale. This role will report to our CoFounder & Head Coach, Caitlin Foley. If you're a self-starter and relationship builder with experience in HR consulting, executive coaching, or learning and development (L&D), we would love to hear from you!

What you'll be doing day to day

• Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
• Sama best practices: Ensure that the coach community is well-informed of new features, adopting best practices aligned with Sama's mission
• Develop Offers: develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.
• Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients. Execute these strategies by coordinating with coaches
• Data-driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance
• Cross-functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities

Requirements

What you'll need to succeed

• Corporate HR experience, preferably within financial services, professional services or similar industries
• Extensive experience in and knowledge of learning and development (L&D)
• At least 2 years of experience working in a start-up, as a freelancer or consultant
• Ability to thrive in a fast-paced, dynamic work environment, delivering high-quality output
• Be a self-starter with an ownership mindset
• Knowledge of executive coaching would be beneficial
• Experience in sourcing coaching, training, and development services is a plus

Note: this is not a coaching role

What people would say about you

• You have an entrepreneurial mindset and are autonomous
• You're a proactive problem solver
• You're extremely curious and driven by action
• You're scanning for new opportunities and potential challenges
• You have a bias for action—you're a doer
• You are open, trustworthy, and committed
• You are a team player who is accountable and happy to take on some leadership responsibilities when needed

Benefits

What you'll get

• Compensation £50-70K
• Remote role, with lots of team collaboration
• Plenty of room for growth as our ambitious team grows too
• Access to a professional coach via our platform
• Regular training and development

Why join us?

We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We're driven by our shared values:

• Adaptable: Creativity, flexibility, and efficiency in responding to challenges
• Strive for Greatness: Pushing ourselves to deliver outstanding performance in everything we do
• Open: We support and embrace a variety of experiences, thought, preferences and personalities
• Honest: Always transparent and truthful
• Fun: Fostering connection through a playful approach

If you've finished reading this and feel this opportunity resonates with you, we're excited to hear from you.