Coach/Ops Mgr Trainee

Walmart; Evergreen (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks a supervisory leader to guide teams in customer service and sales in Evergreen, Alabama. This role involves driving performance through training, compliance with policies, and fostering a culture of continuous improvement. Candidates should possess supervisory experience and a strong commitment to customer satisfaction.

Qualifications

• 2 years of college or equivalent experience required.
• 1 year of retail experience and 1 year in a supervisory role is preferred.
• Completion of relevant trainings and certifications for firearm-selling facilities if applicable.

Responsibilities

• Leads and develops teams effectively by teaching, training, and providing feedback.
• Models exceptional customer service and manages store performance.
• Drives financial performance by managing budgets and forecasting.

Skills

Leadership

Customer Service

Communication

Team Development

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgeting, forecasting, and controlling expenses to ensure alignment with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently to foster a culture of belonging and awareness. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in their business practices.

Core Values:

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters opportunities for all associates to thrive.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact.
• Serve Our Customers and Members: Delivers results while prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities.
• Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and adaptation to new technologies and skills.

What You'll Do

Leads and develops teams by teaching, training, and providing feedback. Models exceptional customer service, manages store performance, and drives sales. Provides supervision and development opportunities for associates, ensures compliance with policies, and supports company values. Builds strong relationships, acts with integrity, prioritizes customer satisfaction, and fosters a culture of continuous improvement.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all relevant trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through the same programs. General work experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

952 Swede Gulch Rd, Evergreen, CO 80439-3713, United States of America