Coach/Ops Mgr Trainee

Walmart; Evergreen (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a skilled supervisor to lead teams, enhance customer service, and manage financial performance at their Evergreen location. The ideal candidate will have a strong background in retail operations and team leadership, driving continuous improvement and ensuring compliance with company standards.

Qualifications

• 2 years’ college OR 1 year’s retail and supervisory experience.
• Experience supervising 5+ direct reports preferred.
• Successful completion of job-required trainings.

Responsibilities

• Lead teams effectively through training and communication.
• Drive financial performance by analyzing P&L statements.
• Supervise and develop associates through hiring and mentoring.

Skills

Customer Service

Leadership

Financial Management

Team Development

Education

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures a culture of belonging and awareness and recruits and develops qualified associates to meet staffing needs and company growth potential.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive and perform.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data and analysis, balancing priorities, and considering all stakeholders.
• Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn. Drives continuous improvement and supports others through change.

What you'll do...

(Repeated responsibilities as above, emphasizing team leadership, customer service, financial management, supervision, stakeholder engagement, and compliance.)

Minimum Qualifications...

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For firearms-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. All associates must attend and complete all job-required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, or general work experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

952 Swede Gulch Rd, Evergreen, CO 80439-3713, United States of America