Coach-Led Service Leader for Plumbing & HVAC

Trust 1 Heating, Cooling & Plumbing; Quincy (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance (100% paid)

Vision insurance (100% paid)

Life insurance (100% paid)

401(k) with company match

PTO 120 hours from day one

Pet insurance

Company vehicle

Gas card

Cell phone

iPad

Uniforms allowance

Job summary

Trust 1 Heating, Cooling & Plumbing seeks a leader who coaches, inspires, and develops a high-performing service team. The role focuses on elevating customer service, driving revenue, and maintaining excellence across plumbing, HVAC, and electrical services.

The candidate brings 5+ years in residential leadership, strong coaching skills, comfort with KPIs, and a no-nonsense, ethical approach. This is a fast-paced, growth-minded environment with ample training and rewards.

Qualifications

• 5+ years of management or leadership experience in residential services.
• 2+ years of customer service experience.
• Sales experience in residential services is a big plus.
• Natural coach and communicator who leads with heart and holds high standards.
• Comfortable with data, KPIs, and performance metrics.
• Energized by competition, motivated by team success.
• No trades license required; character and leadership matter.

Responsibilities

• Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice Technicians.
• Drive team revenue, gross profit, and performance - and own the results.
• Recruit, train, and develop your people into the best versions of themselves.
• Build a team culture rooted in happiness, encouragement, accountability, and excellence.
• Partner with Dispatch to assign the right expert to every job.
• Analyze performance data and lead with insight-driven decisions.
• Resolve customer concerns with empathy and professionalism.
• Be a direct, honest communication partner to ownership.

Skills

Leadership

Coaching

Customer service

Data & KPIs

Direct communication

Sales experience (residential)

Tools

ServiceTitan

Job description

Trust 1 Heating, Cooling & Plumbing seeks a leader who coaches, inspires, and develops a high-performing service team. The role focuses on elevating customer service, driving revenue, and maintaining excellence across plumbing, HVAC, and electrical services.

The candidate brings 5+ years in residential leadership, strong coaching skills, comfort with KPIs, and a no-nonsense, ethical approach. This is a fast-paced, growth-minded environment with ample training and rewards.