Co-Store Director: Guest Experience & Ops Leader

The Fresh Market; Chapel Hill (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance for individual, spouse,

Discounts on pet insurance, daycare, —

Job summary

The Fresh Market, serving guests in the Raleigh/Durham/Chapel Hill area, seeks a Co-Store Director to lead the store team, guide daily operations, and ensure a consistent, high-quality guest and team member experience.

You will recruit and develop leaders, oversee multiple departments, manage sales, margins, labor, and inventory, and maintain food safety standards while representing the brand in the local community.

Qualifications

• 5+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store‑wide operations.
• Strong financial acumen with the ability to achieve sales, margin, labor, and operational goals.
• Excellent communication, coaching, and conflict‑resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model and promote values of passion, excellence, hospitality, and teamwork in every interaction.
• Serve as a visible, accessible leader on the sales floor, supporting team members and engaging with guests.
• Recruit, hire, and develop team members, building a strong pipeline of future leaders.
• Oversee sales departments to ensure merchandising, signage, and assortment reflect local guest needs and brand standards.
• Manage key financial areas, including sales, gross margin, labor planning, inventory control, and shrink reduction.
• Partner with department managers to ensure effective ordering, scheduling, and workload planning.
• Maintain full compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Serve as a brand ambassador, representing The Fresh Market with hospitality and professionalism in the store and local community.

Skills

Leadership

Communication

Financial acumen

Guest experience

Team development

Education

Bachelor’s degree in business/retail management or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market, serving guests in the Raleigh/Durham/Chapel Hill area, seeks a Co-Store Director to lead the store team, guide daily operations, and ensure a consistent, high-quality guest and team member experience.

You will recruit and develop leaders, oversee multiple departments, manage sales, margins, labor, and inventory, and maintain food safety standards while representing the brand in the local community.