Co-op Customer Service & Stock Specialist

Hanover Consumer Cooperative Society, Inc.; United States; Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Hanover Consumer Cooperative Society, Inc. is seeking an energetic team member to assist in daily retail operations, provide excellent customer service, stock shelves, and maintain product quality.

The role supports supervisors and helps ensure accurate front-end procedures and a positive shopping experience for members and guests. Flexible hours with weekend/evening shifts are expected; the Co-op emphasizes diversity, equity, and belonging and provides training to uphold food safety and

Qualifikationen

• High school diploma or equivalent.
• Ability to represent the Co-op in a positive manner.
• Ability to multi-task.
• Proficiency in ECRS POS system and processes.
• Set an excellent example for new employees.
• Proficiency in use of computer software, Office 365, Excel and Word.
• Successful completion of Co-op customer service training.
• Serve Safe certification acquired as needed.
• Excellent follow through.

Aufgaben

• Works in assigned department.
• Stocks assigned areas with available product, minimizing empty shelf space and shrink.
• Face accurately and neatly to maximize sales.
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products.
• Recognize the customers needs and take the initiative to react accordingly.
• Maintain extensive product knowledge.
• Exhibit teamwork by being flexible and dependable meeting the location and department needs.
• Knowledge of money buying and deposit procedure, assisting as needed or requested.
• Answer, page, and transfer phone calls promptly and efficiently.
• Remain productive without direct supervision.
• Serve as a mentor to new staff in the department.
• Re-train staff as needed or requested, following set training program.
• Check Co-op email at least once per week.
• Set standard for expected behavior in adhering to all food safety procedures.
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards.
• Adhere to all Co-op policies, procedures and employee code of conduct.
• Other duties as assigned.

Kenntnisse

Customer service

Multi-tasking

Teamwork

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

ECRS POS system

Office 365

Excel

Word

Jobbeschreibung

Hanover Consumer Cooperative Society, Inc. is seeking an energetic team member to assist in daily retail operations, provide excellent customer service, stock shelves, and maintain product quality.

The role supports supervisors and helps ensure accurate front-end procedures and a positive shopping experience for members and guests. Flexible hours with weekend/evening shifts are expected; the Co-op emphasizes diversity, equity, and belonging and provides training to uphold food safety and