Co-op Produce & Service Champion

Hanover Consumer Coop Society; Hanover (NH); On-site; USD 19,000 - 25,000; Full time

Job summary

Hanover Consumer Coop Society is seeking a dedicated team member to support daily department operations and customer service at our NH location. You will stock, package, and maintain products for retail sales while assisting Supervisors as needed and training new staff.

Role requires strong product knowledge, teamwork, and a positive representation of the Co-op. Flexible hours include weekends and evenings to meet department needs and food-safety standards.

Qualifications

• High school diploma or equivalent.
• Ability to represent the Co-op in a positive manner.
• Ability to multi-task.
• Proficiency in ECRS POS system and processes.
• Proficiency in Office 365, Excel and Word.
• Customer service training completed.
• Serve Safe certification acquired as needed.

Responsibilities

• Works in assigned department.
• Stocks assigned areas with available product, minimizing empty shelf space and shrink.
• Face accurately and neatly to maximize sales.
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products.
• Recognize the customers’ needs and take the initiative to react accordingly.
• Maintain extensive product knowledge.
• Exhibit teamwork by being flexible and dependable meeting the location and department needs.
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently.
• Remain productive without direct supervision.
• Serve as a mentor to new staff in the department (for those with more years of experience)
• Re-train staff as needed or requested, following set training program
• Check Co-op email at least once per week
• Set standard for expected behavior in adhering to all food safety procedures
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
• Adhere to all Co-op policies, procedures and employee code of conduct
• Other duties as assigned

Skills

Customer service

Multi-tasking

Teamwork

Communication

Flexible hours

Education

High school diploma or equivalent

Tools

ECRS POS System

Office 365

Excel

Word

Job description

Hanover Consumer Coop Society is seeking a dedicated team member to support daily department operations and customer service at our NH location. You will stock, package, and maintain products for retail sales while assisting Supervisors as needed and training new staff.

Role requires strong product knowledge, teamwork, and a positive representation of the Co-op. Flexible hours include weekends and evenings to meet department needs and food-safety standards.