Dairy & Frozen Associate — Flexible Hours

Hanover Consumer Cooperateive Society; Hanover (NH); On-site; USD 22,000 - 29,000; Full time

Job summary

Hanover Consumer Cooperative Society in Hanover, NH is seeking a full-time team member to support daily operations, stock and maintain product displays, and provide high-level customer service at the front end.

You will assist in department procedures, learn the POS system, and participate in ongoing training to uphold Co-op standards and food safety practices. Flexible weekend/evening shifts are required.

Qualifications

• High school diploma or equivalent.
• Ability to represent the Co-op in a positive manner.
• Ability to multi-task.
• Proficiency in ECRS POS system and processes.
• Set an excellent example for new employees.
• Proficiency in use of computer software, Office 365, Excel and Word.
• Successful completion of Co-op customer service training.
• Serve Safe certification acquired as needed.
• Excellent follow through.

Responsibilities

• Works in assigned department.
• Stocks assigned areas with available product, minimizing empty shelf space and shrink.
• Face accurately and neatly to maximize sales.
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products.
• Recognize the customers’ needs and take the initiative to react accordingly.
• Maintain extensive product knowledge.
• Exhibit teamwork by being flexible and dependable meeting the location and department needs.
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently
• Remain productive without direct supervision
• Serve as a mentor to new staff in the department (for those with more years of experience)
• Re-train staff as needed or requested, following set training program
• Check Co-op email at least once per week
• Set standard for expected behavior in adhering to all food safety procedures
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
• Adhere to all Co-op policies, procedures and employee code of conduct
• Other duties as assigned

Skills

Customer service mindset

Multi-tasking

Positive representation

Education

High school diploma or equivalent

Tools

ECRS POS system

Excel

Word

Office 365

Job description

Hanover Consumer Cooperative Society in Hanover, NH is seeking a full-time team member to support daily operations, stock and maintain product displays, and provide high-level customer service at the front end.

You will assist in department procedures, learn the POS system, and participate in ongoing training to uphold Co-op standards and food safety practices. Flexible weekend/evening shifts are required.