Grocery Associate - Hanover Store - Full Time

Hanover Consumer Cooperateive Society; Hanover (NH); On-site; USD 23,000 - 29,000; Full time

Job summary

Hanover Consumer Cooperateive Society is hiring for a full-time front-end/department assistant in Hanover, NH. The role focuses on providing high-level customer service, stocking product, and maintaining attractive displays to support monthly sales goals.

Responsibilities include assisting supervisors, handling front-end tasks, answering calls, and maintaining product knowledge. Flexible hours include weekends and evenings; equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Proficiency in Office 365, Excel and Word.
• Serve Safe certification acquired as needed.
• Proficiency in ECRS POS system and processes.
• Ability to represent the Co-op in a positive manner.

Responsibilities

• Work in assigned department.
• Stocks assigned areas with available product, minimizing empty shelf space and shrink.
• Face accurately and neatly to maximize sales.
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products.
• Recognize the customers’ needs and take the initiative to react accordingly.
• Maintain extensive product knowledge.
• Exhibit teamwork by being flexible and dependable meeting the location and department needs.
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific).
• Answer, page, and transfer phone calls promptly and efficiently.

Skills

Customer service

Multi-tasking

Teamwork

Excellent follow through

Education

High school diploma or equivalent

Tools

Excel

Office 365

Word

Job description

Job Details

Job Location: Hanover, NH 03755

Position Type: Full Time

Salary Range: $16.48 - $21.41 Hourly

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

And because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.

Position Overview:

Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.

Essential Functions and Responsibilities:

• Works in assigned department
• Stocks assigned areas with available product, minimizing empty shelf space and shrink
• Face accurately and neatly to maximize sales
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products
• Recognize the customers’ needs and take the initiative to react accordingly
• Maintain extensive product knowledge
• Exhibit teamwork by being flexible and dependable meeting the location and department needs
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently

QualificationsRequired Skills/Experience and Attributes:

• High school diploma or equivalent
• Ability to represent the Co-op in a positive manner
• Ability to multi-task
• Proficiency in ECRS POS system and processes
• Set an excellent example for new employees
• Proficiency in use of computer software, Office 365, Excel and Word
• Successful completion of Co-op customer service training
• Serve Safe certification acquired as needed
• Excellent follow through

Attendance Requirements:

Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.

We are an Equal Opportunity Employer.

Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.