Grocery Associate - Hanover Store - Full Time

Hanover Consumer Coop Society; Hanover (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Hanover Consumer Coop Society is seeking staff to deliver outstanding customer service and assist daily department operations in our retail setting. You will stock shelves, prepare and package product, and help maintain attractive, accurate displays for shoppers. Role requires strong teamwork, reliable attendance, and comfort with POS systems.

Flexibility for weekend/evening shifts is expected; training and Serve Safe certification may be provided as needed. Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent or better.
• Ability to represent the Co-op in a positive manner.
• Ability to multi-task in a busy retail environment.
• Proficiency with computer software and POS systems.

Responsibilities

• Provide a high level of customer service to shoppers and location.
• Assist in daily department operations and stocking.
• Maintain product presentation, rotate stock, and inspect freshness.
• Answer calls promptly and assist front end and service desk tasks.
• Collaborate with Supervisors and team to meet location needs.

Skills

Customer service

Teamwork

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

ECRS POS system

Office 365

Excel

Word

Job description

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.Position Overview:Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.Essential Functions and Responsibilities:Works in assigned departmentStocks assigned areas with available product, minimizing empty shelf space and shrinkFace accurately and neatly to maximize salesRotate stock to ensure freshest products are available and to inspect for quality and out of date productsRecognize the customers’ needs and take the initiative to react accordinglyMaintain extensive product knowledgeExhibit teamwork by being flexible and dependable meeting the location and department needsKnowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)Answer, page, and transfer phone calls promptly and efficientlyRequired Skills/Experience and Attributes:High school diploma or equivalentAbility to represent the Co-op in a positive mannerAbility to multi-taskProficiency in ECRS POS system and processesSet an excellent example for new employeesProficiency in use of computer software, Office 365, Excel and WordSuccessful completion of Co-op customer service trainingServe Safe certification acquired as neededExcellent follow throughAttendance Requirements:Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.