GNOC Tier II Incident Management Technician

Leidos Inc; Springfield (VA); On-site; USD 73,450 - 132,775; Full time

Benefits offered by this job

Health and wellness programs

Income protection

Paid leave

Retirement benefits

Job summary

Leidos Inc in Springfield, Virginia is seeking a Tier II Incident Management Technician to enhance network operations. The role involves troubleshooting, supporting network systems, and ensuring compliance with OSI standards.

Candidates should possess 10 years of experience or its equivalent, along with a TS/SCI clearance. The position offers a competitive pay range of $73,450.00 - $132,775.00 and includes comprehensive health benefits.

Qualifications

• 10 years of relevant experience or equivalent education.
• Compliance with DoD 8570 Information Assurance Technical Level 2.
• Required clearance: TS/SCI with Poly.

Responsibilities

• Support the installation and maintenance of LAN/WAN devices.
• Respond to and resolve incident tickets using ServiceNow.
• Administer and coordinate network operations, maintenance, and upgrades.
• Troubleshoot network faults using knowledge of OSI layers.
• Participate in evaluation of new network technologies.

Skills

Network troubleshooting

Microwave tools expertise

Microfocus

ServiceNow

OSI model knowledge

Education

Bachelor's degree or equivalent experience

Tools

Microfocus

Riverbed

Job description

Job Summary

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. This is a day time Panama Shift with a 6am-6pm schedule.

Responsibilities

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer‑impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• Required Clearance: TS/SCI with Poly
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

Pay and Benefits

Pay Range $73,450.00 - $132,775.00

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.