GNOC Tier II Incident Management Technician

Leidos; United States; On-site; USD 73,450 - 132,775; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems. The role involves troubleshooting network events, providing incident management and ensuring device compliance with standards.

Candidates must have 10 years of combined experience and education along with a TS/SCI clearance. The position includes a competitive salary range of $73,450.00 - $132,775.00 and opportunities for various benefits.

Qualifications

• 10 years of relevant experience or a combination of education and experience.
• Must comply with DoD 8570 IAT Level 2 standards.
• TS/SCI Clearance with Poly required.

Responsibilities

• Support the installation and maintenance of the client LAN/WAN devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Diagnose hardware and software problems.

Skills

Network troubleshooting

Microfocus tools

ServiceNow

OSI model knowledge

VLAN configuration

Education

TS/SCI Clearance

10 years of experience

Tools

Riverbed

Job description

GNOC Tier II Incident Management Technician

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. This is a day time Panama Shift with a 6am-6pm schedule.

Responsibilities

• Support the installation and maintenance of the client LAN/WAN devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensuring that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• Required Clearance: TS/SCI with Poly.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

Pay Range

$73,450.00 - $132,775.00

Pay and Benefits

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.